Network Systems Administrator
Description
Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
Currently, we are seeking a Network Systems Administrator with a strong English level to join our team. Here are the challenges that our next warrior will face and the requirements we look for:
Position Title: Network Systems Administrator
Location: Remote - LATAM
What you will be doing:
We have an immediate need for a Network Systems Administrator. The ideal candidate will have a minimum of 3+ years of hands-on experience with strong LAN support, Office 365, Desktop support, Active Directory, Apple, Linux, and various other hardware/software experiences and a minimum of 2 years in a direct corporate IT support environment (Help Desk, Service Desk, or Desktop Support). The candidate will be joining a growing IT team. The candidate must be able to configure, support, and troubleshoot IT infrastructure, end-user computing, and IoT devices, some of which may be deployed at remote offices.
Your responsibilities will include:
- This position is responsible for resolving timely and accurately a combination of tier 1, tier 2, and tier 3 proactive and reactive support requests involving asset management, troubleshooting, and maintenance of the company’s end-user IT systems, server infrastructure, network infrastructure, cloud systems, and on-premises software. End-user IT systems use HP hardware within a Microsoft Windows environment with Active Directory/Azure Active Directory and Microsoft Office 365.
- Other responsibilities include the implementation and maintenance of hardware/software procedures and standards along with supporting end-users on company-allowed IT hardware/software and their ancillary solutions.
- Develop, test, and maintain software deployment packages for approved software using asset management software.
- Define and maintain desktop hardware/software standards and procedures based on current and future company needs.
- Installing, administering, supporting, and troubleshooting Windows Servers and Linux Servers.
- Provides day-to-day technical support to employees for network connectivity and internal computer systems software and hardware.
- Understanding and experience with WAN connectivity and IP networking – firewalls, routers, and switches.
- Strong communication with technical and non-technical users, including senior management.
- Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews.
- Perform desktop software license management per the company’s license and compliance needs stated in the contract.
- Configuration and maintenance of company issue management and asset management systems.
- Research, evaluate, and propose new technology solutions focused on improvements or changes to IT procedures or hardware/software configurations; test and implement approved solutions.
- Approve/Add/update information to the IT knowledgebase and procedural documentation.
- Responsible for learning and utilizing new services and products or changes to existing services and products.
Requirements & Qualifications
To excel in this role, you should possess:
- 3 years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment.
- At least 1 year of networking experience. 2+ years of very strong Windows 10 experience.
- 2+ years’ experience with a major brand of laptops/desktops preferred.
- 2+ years of Microsoft Office product experience required.
- 1-year experience supporting mobile devices (Apple and Android).
- 1-year experience with DNS, WINS, and DHCP services.
- 1-year experience with LAN, WAN, WLAN/Wi-Fi (Cisco Meraki), and data communication operations analysis.
- 1-year experience with Remote Access Tools; VPN (WatchGuard Branch Office and WatchGuard SSL VPN ) and Mobile.
- Strong experience with Hyper-V for virtualization (may use VMware or something else in the future).
- Expertise in firewall management, particularly with WatchGuard. Strong Microsoft PowerShell experience (for task automation).
- Experience with PRTG for network performance monitoring.
- Genuine aptitude and interest in computers and networking technology.
- Able to work independently with general supervision, manage effectively own daily schedule, and prioritize activities with stakeholders’ expectations in mind.
- Experience with telephony services, including VoIP, fax, and video conferencing.
- Ability to diagnose server and network system problems quickly and develop effective solutions.
- Ability to monitor server and network systems performance in an existing environment as well as new environments.
- 5+ years of hands-on IT experience in a Help Desk, Service Desk, Desktop Support, Network Administrator, or similar environment. (preferred).
- Entry-level or mid-level technical certification (e.g., A+, Network+, Security+, CCT, CCNA, Microsoft 365 Fundamentals, Microsoft 365 Fundamentals, etc.) (preferred).
Soft Skills:
- Excellent communication and customer service skills.
- Strong problem-solving skills.
- Ability to troubleshoot basic/intermediate hardware and software problems.
- Highly motivated and efficient.
- Extremely well organized.
- Someone who can use data from various tools to analyze the symptoms to identify the root cause and fix the root cause.
Good to have:
- Experience with cloud services, including Azure cloud or AWS cloud.
- Python (for task automation).
Why you will love Lean Tech:
- Join a powerful tech workforce and help us change the world through technology.
- Professional development opportunities with international customers.
- Collaborative work environment.
- Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.