Mid Support Analyst
Description
Currently, we are seeking a Tier1 Support Analyst, with a strong English level to join our team. Here are the challenges that our next warrior will face and the requirements we look for:
Position Title: Tier 1 Support Analyst
Location:
What you will be doing:
As a Support Analyst, you will be at the forefront of our customer support efforts, providing high-quality assistance to our clients and internal teams. You will be an integral part of our operations, ensuring the smooth integration of new clients, managing our platforms, and contributing to the continuous improvement of our services. Your role will require a deep understanding of our in-house VPN, proficiency with Microsoft and Google Cloud Platform (GCP) tools, and exceptional communication skills.
Key responsibilities:
- Provide outstanding customer service, resolving client inquiries through chat and other communication channels.
- Create, maintain, and update comprehensive documentation for end-users, enhancing their understanding and use of our platforms.
- Facilitate the onboarding of new clients, ensuring seamless integration into our platforms.
- Generate and manage tickets through Microsoft DevOps to communicate issues and requests to the development team effectively.
- Work closely with various teams to troubleshoot and resolve platform-related issues, maintaining high service availability and performance.
- Contribute to the continuous improvement of our support processes and tools.
Important for us:
- Proven experience as a Support Analyst or similar role, preferably in the brokerage or financial services industry.
- Strong technical proficiency with Microsoft and GCP tools.
- Excellent written and verbal communication skills, with the ability to create clear, user-friendly documentation.
- Experience with customer service and a commitment to providing exceptional support.
- Familiarity with Microsoft DevOps or similar ticketing systems.
- A problem-solving mindset with attention to detail.
- Strong knowledge of Zendesk
- IMPORTANT: There will be two schedules to work (For 8 hours):
- One role will work from 6 AM Pacific Time
- The other from 7 AM Pacific Time
Why you will love Lean Tech:
- Join a powerful tech workforce and help us change the world through technology
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.