Helpdesk Support Specialist
Description
Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
We are seeking a Helpdesk Support Specialist (Level 1) to provide first-line technical and operational support for our client’s IT team. This role will handle SOP-driven tasks such as user administration, onboarding/offboarding, and password resets, while ensuring accurate documentation and timely ticket resolution. The position will play a key role in maintaining smooth daily operations and supporting the team during major platform rollouts.
Position Title: Helpdesk Support Specialist (Level 1)
Location: Remote (LATAM)
Schedule: Monday to Friday, 8:00AM - 5:00PM EST/CST
What you will be doing:
What you will be doing:
- Provide Level 1 helpdesk support to internal staff.
- Onboarding/offboarding (account creation, role changes, terminations)
- Password resets
- User administration across Active Directory, file shares, VPN, and other applications
- Reviewing logs, checking alerts, restarting processes, or manual pushes
- Some SQL scripting
- Report generation and maintenance, including data prep and list management
- Assist with application deployments and server health checks
- Troubleshoot service warnings (e.g., TLS configuration) and document solutions
- Supporting EDI and API transactions (Good to have)
- Data migration support (locations, contacts, carriers) and helping users when expected data is missing or changed (Good to have)
- Some PowerShell scripting (Good to have)
Requirements & Qualifications
To excel in this role, you should possess:
- Main Skills:
These are the must-haves that are essential for this position.
- 2+ year of IT or Helpdesk experience preferred.
- Familiarity with Windows operating systems and standard troubleshooting practices.
- Experience with ticketing systems for logging, tracking, and managing incidents.
- Basic understanding of Active Directory, VPN, and file share permissions.
- Strong English communication skills (B2+), both verbal and written.
- Ability to follow SOPs accurately and escalate appropriately when needed.
- Detail-oriented with strong documentation skills.
- Good to Have:
- Exposure to basic SQL or PowerShell scripting.
- Understanding of API and/or EDI concepts (training can be provided).
- Experience with report maintenance and basic data management.
- Soft Skills:
- Strong interpersonal and communication skills.
- Dependable, self-motivated, and service-oriented.
- Comfortable working independently and as part of a distributed team.
- Willingness to grow and take on new challenges.
Why you will love Lean Tech:
- Join a powerful tech workforce and help us change the world through technology
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.