Junior Application Support Engineer
Description
Company Overview:
Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.
Position Title: Application Support Engineer
Location: Dominican Republic
What you will be doing:
We are looking for a proactive and client-focused Technical Client Support Specialist (CSM) to join our Professional Services team. In this role, you will be responsible for managing the end-to-end success of a portfolio of clients, ensuring strong adoption of the Origami platform and delivering measurable business outcomes.
As a trusted advisor, you will build long-term relationships with stakeholders at all levels, from daily users to executive leadership. You will act as the voice of the client internally, driving alignment across cross-functional teams to ensure a seamless and valuable client experience.
Required Skills & Experience
- Bachelor’s degree in Computer Science, Information Systems support, application support, or a related field
- 2+ years of systems implementation, development, or business analytics work experience
- Working knowledge of SQL and relational databases
- Experience extracting, analyzing and assessing client business needs and workflows to make consultative recommendations.
- Strong analytical thinking and problem-solving skills
- High attention to detail and commitment to delivering quality work
- Solid understanding of technology systems and data structures
- Professional fluency in English (written and verbal)
Nice to Have Skills
- Experience working with SaaS platforms or cloud-based systems
- Familiarity with JavaScript, XML, and HTML
- Exposure to data migration, ETL processes, or data transformation tools
- Knowledge of Agile or project management methodologies
- Experience supporting enterprise software implementations
Soft Skills
- Strong communication and interpersonal skills for client interaction
- Ability to manage multiple tasks and prioritize effectively
- Collaborative mindset with a willingness to learn from peers and mentors
- Adaptability in fast-paced, client-driven environments
- Proactive problem-solving and critical thinking abilities