Customer Service Representative
Description
- Address customer inquiries and resolve issues via email or phone, ensuring high satisfaction and maintaining professionalism.
- Demonstrate necessary steps to address and resolve customer challenges, fulfilling their needs effectively.
- De-escalate issues and assist customers with technical troubleshooting, focusing on software and network-related problems.
- Provide best practices consulting to clients, offering suggestions for process improvements to enhance their experience.
- Handle high-volume inquiries and ensure prompt resolution through a CRM ticketing system.
- Offer remote support via tools like GoToMeeting and GoToAssist.
- 2+ years’ experience in customer service with excellent phone etiquette and active listening skills.
- Strong technical troubleshooting experience, particularly with software, networks, and general computer systems.
- Help Desk experience.
- Strong organizational skills and the ability to handle high-volume inquiries in a fast-paced environment.
- Familiarity with CRM ticketing systems, SEO, social media management, and reputation management.
- Experience with Google Analytics and managing Google pages.
- Knowledge of internet browser support, Windows operating systems, and general technical support practices.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across twelve industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.
We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
In this role, you will be working with our Dealer Car Search brand who leverage more than 30 years of combined experience as a leading provider of website and software solutions for independent automotive dealerships across the nation.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.