Customer Care Supervisor
Description
TCS is seeking a dedicated and customer-focused individual to join our Customer Success team as a Customer Care Supervisor. The Customer Care Supervisor guides a team of account managers responsible for building strong relationships with our customers and ensuring they get maximum value from TCS’s industry-leading point-of-sale software for tire and automotive shops.
This role combines hands-on execution with team leadership—ensuring high-quality, timely implementations while supporting team performance, operational efficiency, and exceptional customer experiences.
The ideal candidate is a strong coach and collaborator with technical aptitude, SaaS experience, and a passion for delivering successful customer outcomes. You will work directly with internal stakeholders, as well as shop owners and staff to ensure they have a smooth, positive experience using our software—whether that involves additional training, troubleshooting issues, or coordinating solutions with internal teams.
Here is more of what you’ll get to do:
- Provide day-to-day guidance, prioritization support, and mentorship to Customer Care Representatives.
- Assist with workload balancing, timeline management, and task coordination.
- Foster a collaborative, accountable, and customer-focused team environment.
- Serve as the primary point of contact for key accounts, ensuring customers receive an exceptional experience with TCS software.
- Work closely with internal departments (Support, Development, Training, etc.) to ensure timely resolution of customer issues.
- Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention.
- Document customer interactions, follow-up tasks, and resolutions clearly and accurately.
- Build strong relationships with customers, understand their business needs, and ensure they are fully leveraging system features.
- Promote best practices, new features, and optional services that support customer success.
You’ll thrive in this role if you have:
- College Degree and/or industry experience preferred
- 3-5 years of leadership and/or SaaS account management experience
- Strong leadership, communication, and customer service skills
- Excellent time management and organizational ability
- A proactive, problem-solving mindset
- Ability to multitask and prioritize effectively
- Comfort working in a fast-paced environment
- Technical aptitude and eagerness to learn software tools
- Experience using CRM systems (preferred)
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.
We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
In this role, you’ll be working with our ARI brand who offers an award-winning suite of SaaS, software tools, and marketing services to help dealers, equipment manufacturers and distributors in selected vertical markets.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.