Accounts Receivable Specialist
Description
LeadVenture is seeking an Accounts Receivable Specialist to manage a portfolio of accounts, process payments, and resolve billing inquiries. You will contact customers about overdue balances, negotiate payment plans, reconcile accounts, and collaborate with 3rd party collections agencies when necessary. The role also includes handling ACH charge-backs, assisting with cancellations, and maintaining accurate records and reports.
Duties and Responsibilities
- Monitor a portfolio of accounts and identify outstanding receivables.
- Investigate historical data, resolve customer billing inquiries, and process payments, credits, and refunds.
- Contact customers (via phone and email) with overdue balances, negotiate payment plans, and manage declined credit cards.
- Reconcile accounts for billing and cash application and resolve credit issues.
- Respond to ACH chargebacks, escalate issues as needed, and work with 3rd party collections agencies for delinquent accounts.
- Maintain accurate records, update account statuses, and prepare collection activity reports.
- Manage personal and group email inboxes, handle incoming calls, and respond to voicemails in a timely manner.
- Assist customers with cancellation processes, review accounts in bankruptcy, and support internal requests.
- Perform other tasks and projects as assigned.
You’ll thrive in this role if you have:
- At least 2-3 years’ experience in Collections and Accounts Receivable.
- Fluent in English, written and spoken is required
- Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.).
- Exceptional attention to detail and problem-solving skills.
- Exceptional integrity, honesty, and trustworthiness.
- Excellent ability to successfully interface with clients and handle multiple priorities concurrently.
- Able to work in a fast-paced, continuously evolving environment.
- Critical thinking skills
- Self-motivated.
- High capacity to learn and adapt.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.