Technical Account Manager

Tech & Customer Support Remote, United States

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Description

Position at LeadVenture

 

 We are looking for an experienced Technical Account Specialist who will act as a liaison between our customers and our technical teams, using your technical expertise and customer relationship skills to provide strategic and operational support to our customers. As a Technical Account Specialist, you will be a critical part of the post-sales support process focusing on solving the technical issues, minimizing downtime and maintaining customer trust.
 

Here is more of what you’ll get to do:

  • Serve as the primary technical point of contact for assigned accounts, acting as a bridge between the customer, support team and development team.
  • Work closely with sales and various 3rd party companies to support our customers' needs.
  • Provide technical support to solve customer issues with the product by applying advanced troubleshooting methods to determine the root cause of the issue.
  • Monitor assigned accounts to ensure timely solutions and communications with customers.
  • Demonstrate operational excellence.
  • Develop and maintain a deep understanding of the product and technical capabilities of the company.
  • Proactively identify and mitigate risks that could impact customer satisfaction.
  • Contribute to new projects and services as the company evolves and expands. 
  • Work effectively both independently and as a team player.
  • Proactively seek improvements to meet company goals. 
  • Participate in regularly scheduled customer conversations, maintaining professionalism and rapport while working remotely.
  • Other projects as assigned.

You’ll thrive in this role if you are/have:

  • Minimum 3 years' experience in account management with proven technical expertise.
  • Background in IT and application support.
  • Critical thinker with experience holding effective, strategic calls with all types of clients.
  • Proven experience in account management or customer-facing roles. 
  • Demonstrated de-escalation skills
  • Proficiency in Microsoft Office products. 
  • Strong organization and time management skills.
  • Excellent verbal and written communication skills.

 

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

 *This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

Who is LeadVenture?    
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.    
    
    
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.    
    
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.  

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