SQL-Enabled Customer Service Representative

Tech & Customer Support Belmopan, Belize

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Description

Position at Dealer Spike Belize

The Integration specialist is primarily responsible for setting up dealer imports and exports that through data connections with 3rd parties. This role is very detail-oriented and focuses on delivering an exceptional customer experience. The Inventory Specialist acts with urgency and provides consistent and timely customer follow-up via email and phone, while effectively evolving and adapting to a consistently changing work environment. 
Required Skills & Qualifications: 

    1. Previous customer service experience (2+ years preferred)

    1. Experience/exposure to SQL / Relational Database

    1. Strong technical knowledge base

    1. Excellent written and verbal communication skills

    1. Ability to effectively communicate with non-technical people

    1. Clear speaking voice and phone abilities

    1. Enjoys technical challenges and working to develop creative solutions

    1. Preferred: Associate degree in computer/technology-related field

You will thrive in this role if you have: 

  • Microsoft SQL Management Studio Server experience 

  • CRM (Customer Relationship Management) experience 

  • Microsoft Suite experience 

  • Comfortable working in a team and managing frequent interruptions 

  • Familiar with reading technical / API documentation 

  • Collaborating with other internal stakeholders and 3rd party companies 

Primary Responsibilities 

  • Receive, map, and parse client inventory files from 3rd parties 

  • Respond to customer requests in a timely and positive manner 

  • Communicating with 3rd parties on behalf of clients 

  • Track work through CRM and regularly update cases with necessary details 

  • Troubleshoot import/export files and data feed issues 

  • Answer phone calls and email as the main communication channel with customers and 3rd parties 

  • Complete work promptly and confirm client expectations are met before resolving requests 

  • Meet or exceed established department KPI expectations 

  • Handle first-level escalations as needed

  
Dealer Spike is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status in accordance with law. 

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