Integration Specialist
Description
Integration Specialist
The Integration Specialist is primarily responsible for setting up dealer integrations that facilitate incoming data feeds. This role is very detail-oriented and focuses on delivering an exceptional customer experience. The Integration Specialist acts with urgency and provides consistent and timely customer follow-up via email and phone, while effectively evolving and adapting to a consistently changing work environment.
Here is more of what you’ll get to do:
- Receive, map, and parse client inventory files from 3rd parties
- Respond to customer requests in a timely and positive manner
- Communicating with 3rd parties on behalf of clients
- Track work through Salesforce/CRM and regularly update cases with necessary details
- Troubleshoot integration and data feed issues
- Answer phone calls and use the telephone as the main communication channel with customers and 3rd parties
- Complete work promptly and confirm client requests are met before resolving
- Meet or exceed established department KPI expectations
- Handle low-level escalations
You’ll thrive in this role if you have:
- Previous customer service experience (2+ years preferred)
- Experience/exposure to SQL / Relational Database
- Strong technical knowledge base
- Excellent written and verbal communication skills
- Ability to effectively communicate with non-technical people
- Clear speaking voice and phone abilities
- Enjoys technical challenges and working to develop creative solutions
- Preferred: Associate degree in computer/technology-related field
- Experience with JSON, and ternary expressions (C#)
- Microsoft SQL Management Studio Server experience
- Salesforce / CRM (Customer Relationship Management) experience
- Microsoft Suite experience
- Comfortable working in a team and managing frequent interruptions
- Familiar with reading technical / API documentation
- Collaborating with other internal stakeholders and 3rd party companies
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.