IT Support Agent
Description
IT Support Agent
DealerSpike Inventory Syndication is the leading provider of inventory management and online marketing solutions for dealerships of all categories including Automotive, RV & Camper, Powersports, Motorcycle, Marine, Commercial Truck, and Aircraft. Our award-winning web-based software offers dealer websites, inventory management solutions, and listing tools to advertise inventory on eBay Motors, Craigslist, Facebook, and all third-party classified websites.
Here is more of what you’ll get to do:
As an DealerSpike Inventory Syndication IT Support Agent, you work directly with our new and existing customers, solving technical problems and consulting with them on how to get the most out of their software subscription to the DealerSpike Inventory Syndication system. You will develop relationships with both our dealer clients and with our partners such as eBay, Facebook, AutoTrader, Cars.com, and more. Candidates must be versatile and comfortable in a fast paced, team-oriented environment.
- Provide an excellent customer experience to all inbound Support calls, emails, and chats
- Work with new customers to setup their accounts and provide initial training
- Diligently keep records of all communications in our ticketing system
- Recognize, document, and escalate advanced problems to our development teams
- Assist with the roll out of new products, methods, and strategies to our existing clients
- Advocate and suggest new services for the customer to bring value to their business
- Provide feedback from the customers on how we can improve our services and meet their needs
You’ll thrive in this role if you have:
- Minimum of high school diploma.
- 2+ years of computer and software service experience in a fast-paced business environment.
- 1+ year of supporting customer applications via phone in technical help desk environment.
- Demonstrated ability to investigate technical issues and identify solutions
- Self-motivated and able to work independently
- Ability to listen and gather information from customers to develop solutions
- Ability to look at all sides of a situation to develop a course of action
- Ability to work with and support others in a team environment
- Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)
- Working knowledge of Windows OS
- Working knowledge of Internet technologies
- Excellent verbal and written communication skills
- Knowledge of eBay, Craigslist and Auto industry a plus
- HTML, graphic design, and SQL knowledge and understanding a plus
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.