Team Lead - Client Success Team
Description
Team Lead - Client Success Team
Here is more of what you'll get to do:
- A Team Lead is characterized by constant proactivity, thoroughness, helpfulness, and reliability in client work and as a leader.
- Balancing a reduced client load as well as overseeing a pod of 8-10 current Client Success Account Managers.
- Responsible for the performance of the representatives on your team. A Team Lead will split their time between their own client work, pod management, and department improvement tasks.
- Promote a positive and productive department culture of continual learning and sharing within the team.
- Manage a team toward a common set of KPIs and metrics consistently. Work with any team member on the duties listed above as well as addressing performance issues with their team members if/when they arise.
- Educate (train and retrain) team members including client interactions and work.
- Take the lead on at-risk and retention situations for their pod and take the initiative to propose solutions for resolving escalations.
- Skilled at managing time/priorities based on company goals and objectives.
- Strong oral and written communication skills.
- Exhibit big-picture understanding and motivational skills.
- Maintain a results-oriented approach, day-in, day-out.
- Hiring/interviewing skills.
- Strong relationship builder with both clients and team members.
- Powerful customer service skills.
- Knowledge of SEO, social media, website analytics.
You’ll thrive in this role if you have:
- 3 to 5 years of experience in a client servicing role.
- 2 to 4 of prior large project manager/team lead/leadership role (or comparable) experience.
- Must be a great communicator to contribute to and ensure high integrity and a high productivity culture within the Client Success Team and with other departments at Net Driven.
- Bachelor’s degree or equivalent work experience required.
- Technology/automotive experience is a plus.
- Call center success in a leadership position is a plus.
- Experience with Salesforce or CRM software preferred.
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
Who are we?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV.
We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
In this role, you’ll be working with our ARI brand who offers an award-winning suite of SaaS, software tools, and marketing services to help dealers, equipment manufacturers and distributors in selected vertical markets.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.