Premium Directory Management Specialist

Marketing La Paz, Mexico


Description

Position at Juniper Data Center

Role Summary:

This entry-level position supports premium directory management operations by processing new

sales and cancellations, managing client information, completing data entry, monitoring for
improvements, and communicating with appropriate support channels, as well as the digital
marketing team, to ensure issues are resolved in a timely manner.

Responsibilities:

  • Monitoring for new sales and creating fulfillment cases when services are sold.
  • Entering client’s business information into the Yext platform.
  • Connecting and maintaining the client’s Yext account and subscriptions.
  • Bi-monthly manual listing information and status checks, verification, and data entry when needed.
  • Quarterly manual client searches for duplicate listings on Google.
  • Monitoring Google user suggestions for accuracy to either apply or deny the updates.
  • Using the Yext platform to identify and suppress duplicate directory listings.
  • Identifying directory status issues and working with Yext’s support department and the rest of the team to resolve them.
  • Processing product cancellations and submitting the necessary documentation.
Qualifications:
  • Strong organization skills and attention to detail.
  • A propensity for enjoying repetitive work.
  • Excellent communication skills both written and verbal.
  • Ability to work independently.
  • Excellent computer skills (database, word processing, spreadsheet, email, and Internet experience)