Porter

Customer Service Pittsburgh, Pennsylvania


Description

The Porter is responsible for ensuring garages and surface lots are maintained and cleaned on a daily basis.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

Principal Job Duties:

  • Ensure garages and surface lots are maintained and cleaned on a daily basis. 
  • Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
  • Assist with snow removal and management of winter upkeep (managing sidewalks and garages).
  • May need to operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
  • Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
  • Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Provide vehicle assistance to customers in garages and surface lots. 
  • Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • Assist with cashiering functions as needed.
  • Perform other duties as assigned.