Director of Technology Implementation

Business Intelligence Chicago, Illinois


Description

Want to hear something crazy? Cars only spend 5% of their time driving.  Where do they spend the other 95%?   PARKED!

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country.  When it comes to parking, we’re the experts! 

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”.  If you’re looking to join a growing company led by passionate people committed to being the best – contact us today! 

The Spirit of the Position:
The Director of Technology Implementation oversees the development, implementation and execution of a comprehensive strategy to utilize current and future business intelligence tools, the customer care center, marketing, e-commerce and other resources with the objective to increase revenues and identify operating efficiencies for the assigned region. As a company devoted to promoting an employee-focused servant leadership culture, the Director of Technology Implementation will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned region. 

Principal Job Duties:

  • Collaborate with various departments within the Home Office and the field to ensure compliance with corporate directives and meet or exceed established metrics.
  • Develop processes and procedures to ensure 100% accuracy of data being entered into systems (Edata, Web DCR, etc.).
  • Build successful vendor and third-party relationships with the goal to integrate and improve data connections with our data warehouse.
  • Act as resource for field management in developing expertise in the implementation and use of LAZ Parking systems.
  • Work with Business Development teams on strategy and presentation to current and future clients for LAZ IT and Business Intelligence services.
  • Responsible for creating Standard Operating Procedures for standards and training related systems and technology utilization.
  • Track and report on performance of compliance, revenue improvement, new sales of products, etc.
  • Responsible for daily, weekly, monthly, quarterly, annual reports as well as the development of a department scorecard to track and communicate results of initiatives.
  • Create a monthly calendar of planned activities to be approved by Senior Vice President.
  • Collaborate and assist in the execution of new location transitions with the goal to maximize the use of LAZ IT and Business Intelligence services and yield management.
  • Establish regular communication channels with Senior Vice President, Regional Vice Presidents, General Managers, Directors of Operations, and other positions throughout the company.
  • Complete a month-end summary of all visits, measurements of improvements/ locations with opportunities.
  • Travel will be required throughout the assigned region and based on need. 
  • Other related duties and projects as assigned.

Requirements:

Education:

  • Bachelor’s Degree or equivalent work experience is preferred.

Experience:

  • 3+ years in a technology-based role focused on creating efficiencies or equivalent parking industry experience related to implementation of new systems is required.

Skills:

  • Excellent Power BI, Excel, Word, Power Point and General Microsoft Office Applications skills.
  • Experience with LAZ IT and Business Intelligence systems is a plus.
  • Strong consultative, quantitative and analytical skills.
  • Ability to articulate analyses to wide range of stakeholders.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Excellent interpersonal and organizational skills.
  • Must have a high level of curiosity and investigative mind-set and the ability to multi-task and have a strong attention to detail to balance multiple projects at one time.
  • Ability to speak, read, and comprehend the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrates the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands:

  • Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.