Open Time Driver, CSR, and Maintenance Coverage

Shuttle & Transportation Operations Providence, Rhode Island


Description

  • An open-time employee who bids or is assigned a schedule, based on the needs of service and may be inclusive of any classification or duty assignment, or a mixture of classifications and duty assignments.

  • Work schedule would cover different job classifications see Bellow


The Shuttle Driver effectively, efficiently and safely transports customers to and from their vehicles at the airport.

Principal Job Duties:

  • Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with the customer base.
  • Assist customers with general information about local area.
  • Safely drive and maintain company vehicles when applicable.
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
  • To work with and without supervision and follow direction of supervisors when requests are made
  • To effectively work in a team environment
  • Assist passengers when boarding and exiting the vehicle
  • Perform other related duties as assigned.

Requirements:

  • Must be at least 25 years of age
  • Have a clean driving record (no moving violations in 3 years and no DUI’s, suspended licenses etc. in 5 years)
  • Maintain a professional appearance (no body piercings or visible tattoos on forearms or legs)
  • Reliable transportation to and from work

Skills:

  • Ability to communicate professionally and effectively.
  • Ability to speak, read, and comprehends the English language.
  • Must be open to feedback, differing opinions and other points of view.
  • Demonstrates a sense of urgency and timeliness.
  • Demonstrate the ability to seek improvement.
  • Excellent teambuilding and interpersonal skills.

Physical Demands:

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 60
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer.  In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law.  No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. LAZ Parking participates in E-Verify.


  • The Maintenance Specialist is responsible for all janitorial responsibilities for garages and surface lots ensuring they are maintained and cleaned on a daily basis.  Interface with customers, handle disputes, provide effective communication between departments, co-workers, customers and clients.

     Principal Job Duties:

    • Ensure garages and surface lots are maintained and cleaned on a daily basis. 
    • Responsible for general maintenance of the garage and surface lots – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, painting etc.
    • Assist with snow removal and management of winter upkeep (managing sidewalks and garages).
    • May need to operate garage/floor sweeper and scrubber to ensure floors are clean and safe.
    • Responsible for ensuring all daily duties on maintenance checklist are completed efficiently and timely.
    • Greet customers using name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
    • Provide vehicle assistance to customers in garages and surface lots. 
    • Assist customers as needed over intercom system, in lobbies, lanes, and in the parking office.
    • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
    • Assist with cashiering functions as needed.
    • Perform other duties as assigned.
CSR,

Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. 

How do you know if this is the right job for you?!

You are:

  • You’re charismatic, full of energy, and happy to help in any way you can.
  • Responsible is your middle name. You never disappoint because it’s not in your nature. 
  • Good under pressure. 
  • Proficient in basic computer skills in the parking revenue control system
  • Able to work with or without supervision
  • Able to communicate professionally and effectively.
  • Open to feedback, differing opinions and other points of view.
  • Timely and demonstrates sense of urgency.
  • Excellent teambuilding and interpersonal skills.
  • A team player and can help motivate your team.

What will I do?

  • Responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
  • Managing large amounts of inbound and outbound vehicles
  • Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Perform basic account maintenance activities such as opening, closing, and adjusting parker accounts as necessary
  • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
  • Complete other related duties as assigned.