Customer Serivce Representative

Customer Service Riverside, California


Description

Routinely demonstrates superior customer service skills.

o Provides exceptional customer service at all times.

o Answers telephone in a timely and polite manner, preferably within three rings.

o Communicates with customers in a courteous, professional, cooperative and mature manner.

o Protects/observes patient confidentiality per policies and procedures.

o Check in visitors through the visitor management system

o Advise admitting when patient has arrived for procedures

o Issue a wristband and badge to visitors

o Issue vendor badges

o Direct patients and visitors throughout the facility

o Working in cooperating with the volunteer staff to provide escorts

o Recognizes and responds appropriately to violent/abusive situations, threats, fire and emergency situations

o Display warmth and compassion in all interactions with patients and visitors

o Ensure efficient and detailed transactions

o Be resourceful and knowledgeable of the facility they are assigned to

o Be a teammate to all other facility team members

o Possess excellent communication skills

o Type 40-50 WPM

o Display effective problem solving and conflict resolution skills

o Give directions to anyone who needs them

o Know the facility codes in case of emergency

o Maintain patient privacy and patient confidentiality at all times

o Front desk duties including operating phones, two way radios, registration, discharge and/or other duties as assigned