Customer Service Representative

Customer Service Ontario

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Description

 At Latham Pool Products, we don’t just make swimming pools; we create opportunities for backyard dreams to come true. As the leading manufacturer in North America, Australia, and New Zealand, we are committed to delivering innovation, quality, and sustainability in everything we do.
We believe in building an environment where everyone can thrive. That is why we offer:
 
  • A culture of integrity, collaboration, and respect.
  • Comprehensive benefits for you and your family.
  • Opportunities for growth, mentorship, and skill development.
Ready to join a team that makes a difference?

Primary Role:

The Customer Service Representative is an entry level position responsible for handling customer orders and queries.  The position will have email and telephone contact with distributors, dealers, customers, and the internal Sales team to support customer needs effectively, efficiently and in compliance with company procedures. 

Duties and Responsibilities:

  • Be Latham ambassador and promote an attitude of Customer Centricity

  • Handle customer requests through comprehensive understanding of all Latham products, brands, and pricing programs by telephone, email, Latham website, customer portal or Request Center

  • Complete assigned custom and/or stock orders related to assigned products such as Liner, Covers and Kits

  • Process customer payments, returns, merchandise claims and remake requests through Request Center

  • Meet goals and metrics assigned by department and organization (meeting/exceeding customer service order entry timeliness, quality, etc.)

  • Exhibits technical accuracy and conformance to company policies and practices

  • Recommends corrective actions to mitigate customer concerns with department leadership

  • Performs other duties as assigned

Qualifications:

  • High school diploma or equivalent required

  • Associate’s or Bachelor’s degree preferred

  • 1 year customer service or related experience

  • Previous experience in pool, manufacturing, distribution or design industry preferred

  • Excellent telephone and interpersonal skills

  • Strong organizational skills, ability to multi-task and meet deadlines

  • Strong computer skills including proficiency in Microsoft Office Suite and ability to learn new computerized systems and programs

  • Basic math and reading comprehension skills

  • Ability to work with diverse customers and colleagues

Job Requirements:

  • Ability to work alternative shifts or work-weeks

  • Ability to work overtime as required

  • Ability to work at home/remotely as deemed necessary

Professional Development: Training programs, Tuition Reimbursement, and growth opportunities.
Supportive Environment: A culture rooted in collaboration, integrity, and respect.
Some Important Information for you:
Position Title: Customer Service Representative
Location: Brantford, Ontario ; Kingston , Ontario, Remote 
Status: Full-time
Salary Range: TBD
Bonus:  Year End
 
At Latham Pool Products we embrace diversity and are committed to creating an inclusive workplace and welcome applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to Latham Pool Products. Latham Pool Products complies with the Employment Standards Act and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. Only candidates under consideration will be contacted.
 
The submission of your resume will expedite the review of your information.

 

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