Front Desk Lead
Description
Primary Role: The front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing the reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.
Essential Job Duties and Responsibilities:
· Supervise and oversee all the duties performed by all employees of front office.
· Maintain and monitor proper front office operational supplies.
· Follow assigned safety training practices and assist with maintaining a clean and safe environment as a liaison.
· Full front deck coverage assuring efficient screening and forwarding of incoming phone calls and in-person visitors to the location.
· Assure that meeting rooms and entryways into the building are welcoming, tidy and convey a professional atmosphere consistent with Latham’s culture, brand, and other receptionist duties as assigned.
· Support the Human Resources and Payroll/Benefits department with tasks:
- Pre-onboard, onboard, and orient new employees.
- Complete status changes for the plant personnel including transfers, promotions, and terminations.
- Ensure organized and accurate employee files and documentation in payroll system.
- May assist with preparation of human resource reports such as attendance, new hire, and turnover reports.
- Assist in the scheduling and coordination of training activities as needed.
· Assist the Human Resources Manager with job candidate interview scheduling, paperwork processing, various communications, and other related tasks.
· Manager the Birthday/Anniversary notifications to all Managers.
· Manage the monthly milestone anniversary listing and emails to all Managers.
· Assist in the quarterly survey and rollout of the 5 Star awards.
· Assist payroll with weekly employee maintenance tasks.
· Assist HR and Payroll in updating company bulletin boards with pertinent information.
· Sorts and distributes daily incoming mail.
· Other duties as assigned.
Minimum Qualifications
- HS Diploma or equivalent required
- 2-5 years proven work experience as a Receptionist, Front Office Representative, or similar role
- Professional attitude and appearance
- Multitasking and time management skills; ability to prioritize
- Ability to be resourceful and proactive.
- Proficiency in Microsoft Office suite
- Excellent interpersonal, communication, and customer service skills, written and oral; ability to manage information ranging from sensitive to confidential.
Physical Requirements:
· Must be able to remain in a stationary position 90% of the time.
· This position needs to occasionally move about inside the office to access files, office machinery, etc.
· Constantly operates a computer and other office productivity machinery, such as a copy machine, and computer printer
· The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information.
· The ability to observe details at close range (within a few feet of the observer).
· Occasionally moves boxes weighing up to 20 pounds across office for various needs.
The salary range for this position is $20-$21.85 per hour.