Technical Sales Specialist
Description
Please include your resume
Life at Latham
Since the beginning, the core values of Latham from our roots in 1956 as a family-owned business to being the worldwide leader for inground swimming pool manufacturing is that our employees remain our priority. As a Latham employee, you get to experience a high-performing, engaged, quality-focused and safety-minded culture dedicated to serving our dealers and consumers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the wellbeing and growth of all employees. We consider people our #1 resource, and help employees realize their full potential, set, and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join Latham
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture. Some of the benefits you can expect when you join Latham include:
- Comprehensive insurance benefits included but not limited to, medical, dental and vision, free short- and long-term disability, free life insurance, flexible spending accounts and more.
- 401K with a 50% company match.
- Excellent PTO and vacation policies.
- Company-sponsored training and certification opportunities
- Tuition reimbursement.
- A workplace that values safety, respect, employee engagement, recognition, and diversity
Primary Role: The Technical Field Specialist will operate in the Texas markets (and surrounding areas) accelerating the growth of Latham Fiberglass and other Latham products. This role will work directly with Latham Fiberglass Conversion specialists to support/train new pool builders in all infield technical matters, including installation and troubleshooting. Look to consolidate best practices and keep install procedures updated. Conduct time studies to help educate the customer base and help installers increase efficiencies.
Duties and Responsibilities:
- Is the primary source and point-of-contact for in-field dealer product training and troubleshooting.
- Participates and directs in-field, on-site pool installation dealer training and support.
- Assist with technical training and onboarding of new Latham sales personnel.
- Facilitates in-field warranty claim process support, coordinating warrantee claims and basic repairs with the Warranty Department, assuring first-rate service and satisfaction.
- Participates in Boot Camps, trade shows and other industry events as needed.
- Serves as a comprehensive product expert on Fiberglass and makes recommendations on competitive information and activity.
- Ensures the timely and complete entry of all quality and other related issues into Customer Experience Portal (CEP) credit system for proper approvals and tracking. Engages in Continuous Improvement (CI) initiatives.
- Assists Latham Pool’s Sales personnel in achieving their sales objectives and identifying opportunities.
- Provides timely and relevant feedback and recommendations to all stakeholders through reports and regular communications.
- Offers expertise and takes ownership of consumer complaints, seeing through to resolution.
- Compile best practices and equipment setups for different configurations and make available to Latham personnel to assist future customer training.
- Coordinate with factory and customers on correct product ordering and scheduling for infield install training.
- Other duties as assigned.
Qualifications:
- Associates degree with technical certification and a minimum of five years of technical experience preferred. A high school diploma may be substituted with commensurate experience and professional training.
- Outstanding teamwork and project management skills.
- Proven ability to solve complex problems.
- Presents a professional image to customers and consumers, serving as a subject matter expert and company representative in all situations.
- Thrives in a fast-paced environment where high energy and resiliency are required.
- Ability to multi-task, prioritize workload, set up /maintain files, generate reports as requested and set and reach goals.
- Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
- Ability to effectively present information in both oral and written form.
- Ability to maintain accurate records.
- Computer skills; intermediate levels in spreadsheet, data base and word processing software including Microsoft office products (Outlook, Excel.) CRM experience preferred.
- Travel requirements: approximately 80% of the time with flexibility for overnight travel as needed.