Technical Sales Specialist-Central (Chicago)
Description
Primary Role
The Technical Sales Specialist will operate in targeted high growth areas creating awareness and driving dealer adoption for Measure. This role will provide in field technical support within the targeted area as its primary focus. In addition, will be an integral part of a regional support for the assigned Sales Region. This position will service the Chicago area.
Duties and Responsibilities:
- Is the primary source and point-of-contact for in-field dealer product training and troubleshooting.
- Participates and directs in-field, on-site pool measuring dealer training and support.
- Assist with technical training and onboarding of new Latham sales personnel.
- Facilitates in-field measuring with potential targets drive conversion
- Participates in Boot Camps, trade shows and other industry events as needed.
- Serves as a comprehensive product expert on Measure, independently seeks, reports, and makes recommendations on competitive information and activity.
- Ensures the timely and complete entry of all CRM activities for new dealers to assist with the Measure portion of on-boarding
- Assists Latham Pool’s Sales personnel in achieving their sales objectives and identifying opportunities.
- Provides timely and relevant feedback and recommendations to all stakeholders through reports and regular communications.
- Offers expertise and takes ownership of consumer complaints, seeing through to resolution.
- Other duties as assigned.
Qualifications:
- Associates degree with technical certification and a minimum of five years of technical experience preferred. A high school diploma may be substituted with commensurate experience and professional training.
- Outstanding teamwork and project management skills.
- Proven ability to solve complex problems.
- Presents a professional image to customers and consumers, serving as a subject matter expert and company representative in all situations.
- Thrives in a fast-paced environment where high energy and resiliency are required.
- Ability to multi-task, prioritize workload, set up /maintain files, generate reports as requested and set and reach goals.
- Ability to independently respond to common inquiries or complaints from customers, employees, and regulatory agencies.
- Ability to effectively present information in both oral and written form.
- Ability to maintain accurate records.
- Computer skills; intermediate levels in spreadsheet, data base and word processing software including Microsoft office products (Outlook, Excel.) CRM experience preferred.
- Travel requirements: approximately 80% of the time with flexibility for overnight travel as needed.
Salary range for this position will be $65,000-$82,000