ABC Industries Careers

Description

We have a cross collaborative environment with a company culture unlike any other.  We offer a competitive salary, medical/dental benefits, PTO (including volunteer time off), paid holidays, gym & cell phone perks. Join our team!

What Will You Do:

The Manager of the Customer Success team is responsible for bringing our best practices, innovations, and capabilities to a strategic portfolio of customers. You will lead a team of Customer Success Managers who deliver technical leadership coupled with a deep understanding of each customer’s implementation, thus ensuring overall adoption and driving greater business value and satisfaction. This leadership role requires strong communication skills and a desire to give our customers the personal attention required. The ideal candidate has a strong work ethic and is upbeat, driven, intelligent, well-organized, articulate, shares a passion for technology, and a love for working in a fast-paced environment.

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all our activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their our solution to be realized
• Serve as the first point of escalation for any customer issues that may arise
• Establish and deepen relationships with our clients by understanding their business objectives and providing exemplary support as their primary contact within Jobvite
• Onboard, coach and develop a team of high-performing Customer Success Managers
• Develop strategic plans to reduce risk of attrition for Account base
• Measure Customer retention against plan and forecast retention/attrition
• Partner with product, renewals, support and professional services teams to prioritize feature requests and drive business outcomes.
• Partner with Marketing to nurture customer reference programs, case studies, webinars speakers and Customer Advisory Board Members
• Function as the voice of the customer and provide internal feedback on how we can better serve our customers 

What Will You Bring:

• 4-year university BA/BS degree (or equivalent)
• 5+ years experience in Leading People/Teams including making hiring decisions, onboarding/training, performance management and employee annual reviews.
• Direct experience working with Applicant Tracking Systems or experience in Recruiting, Sourcing, or HR Technology (SaaS experience preferred).
• Excellent Written/Verbal communication skills, ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level. 
• Ability to navigate and advise on efforts related to complex customer requests or projects involving multiple parties and enterprise systems, further escalating for assistance if needed
• Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation 
• Enjoys working closely with customers to ensure complete satisfaction 
• A real go-getter who takes the initiative to get things done
• Fast learner, adept at understanding and articulating new technologies and corresponding value propositions 
• Ability to thrive in a dynamic, fast paced start up environment, while managing a high volume of calls and emails 
• Outstanding organizational skills, ability to oversee multiple projects 
• Flexibility and adaptability to a high growth and evolving organization. Scrappy by nature.

What Will You Get:

• Competitive salary
• Medical/Dental/Vision/Life Insurance benefits
• PTO – including Volunteer Time Off
• Paid Holidays
• An experience you will cherish forever