Denne stilling kan enten være hybrid og baseret i Enschede, Holland, eller fuldt fjernarbejde og baseret i München-området eller Danmark.

Hvem Vi Søger

Vi søger en engageret og serviceorienteret Kundeservicemedarbejder til vores team. Du vil få en central rolle i at understøtte vores eksterne kunder i EMEA-regionen, og du trives i en rolle, hvor du yder førsteklasses kundeservice og opbygger stærke kunderelationer. Som en del af vores kundeserviceteam bliver du en vigtig brik i vores virksomhed, hvor kundetilfredshed er i fokus.

Om Stillingen

I denne rolle vil du stå for indtastning af standardordrer og yde support til interne og eksterne kunder i EMEA-regionen via e-mail og telefon. Din evne til at bevare overblikket og arbejde struktureret sikrer, at ordrer håndteres effektivt og inden for de aftalte tidsfrister.

Dine hovedopgaver omfatter:

• Kundesupport: Yd førstelinje support til kunder i EMEA-regionen via e-mail og telefon, og løs henvendelser i henhold til vores fastlagte serviceniveauer.
• Ordrehåndtering: Indtastning og opfølgning af ordrer, hvor du håndterer hver eneste henvendelse professionelt og effektivt.
• Problemhåndtering: Løs kundens spørgsmål og udfordringer hurtigt og præcist; videregiv uafklarede problemer til relevante support-specialister.
• Rapportering: Overvåg og rapportér tilbagevendende problemer til ledelsen for løbende optimering af vores processer.

Dine Kvalifikationer

Vi leder efter en person, der:

• Har erfaring med kundeservice, gerne i en international virksomhed.
• Besidder stærke kommunikationsevner på både engelsk og evt. andre europæiske sprog.
• Arbejder struktureret, detaljeret og er god til at håndtere flere opgaver samtidigt.
• Har kendskab til CRM- og ordresystemer (erfaring med SAP er et plus).
• Er en teamplayer med et højt serviceniveau og kan tilpasse sig en dynamisk arbejdsdag.

This position can be either hybrid, based in Enschede, Netherlands, or fully remote, based in the Munich area or Denmark.

We believe that great healthcare is an essential safeguard of human dignity. 

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. 

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion. 

Who We’re Looking For: 

As a key member of the Customer Service team, the Customer Service Representative will facilitate the input of standard orders for external customers in the EMEA region. 

About the Role:

• Provides first-line Support within the EMEA region to internal and external customers via email support/resolution to requests according to defined service levels, while demonstrating expertise and exceptional customer service skills.
• Interacts with customers via telephone and e-mail, to solve problems related order to cash process.
• Assures that all activities are performed according to agreed schedules.
• Escalates unresolved calls to appropriate support specialists and alerts management to recurring problems and patterns of problems. 

Minimum Qualifications:

• Education level: MBO+ / HBO level with experience in similar function
• Fluency in Danish, German and English is required, knowledge of Dutch is a bonus 
• Computer literate, network knowledge required 

Preferred Qualification

• Good social and communication skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Able to build and maintain lasting relationships with both internal and external customers
• Proficiency in SAP beneficial  

Why Laborie: 

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.

• Competitive salary

Paid time off and paid volunteer time

• Health insurance group discounts
• Pension plan
• Flexible working model in an international team