Repair and Return Administrator
We believe that great healthcare is an essential safeguard of human dignity.
At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.
We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.
Who We’re Looking For:
As a key member of the Repair & Return department, the Repair and Return Administrator is responsible for coordinating various service tasks in a timely matter, including maintenance, loan requests and other service activities with regards to repair and returns.
They will be motivating the team to ensure they're providing the best customer service possible, whilst supporting the Service Manager to drive Customer Satisfaction, Market Dominance and Profitability. They will achieve this by assisting the Service Manager to oversee capabilities of the team and provide additional training, ensuring the team has the skill set to complete their role in the most efficient and customer focused way.
About the Role:
- Show ownership of tickets assigned to your name (ensure follow up in timely manner, escalate when required)
- Receipt of incoming service items (repair & returns) and administrational processing of these goods.
- Coordinate the repair process with 3rd party suppliers (arrange RMA, chase quotes, approve repairs)
- Create quotations to customers and orders for repairs (incl others like return to base quotes)
- Coordinate the returned goods process (incl the triage; book goods back in inventory or create write off)
- Follow-up on loan requests by making loan agreements, arranging loan items and arranging the logistics (incl the registration)
Minimum Qualifications:
- Education: MBO level, administrational and/or technical trained
- Work experience: 2 years in administration
- Good knowledge of Dutch and English language, both written and oral
- Customer friendly and service minded
- Good communication skills
Preferred Qualifications:
- Good knowledge of French and/or German language, both written and oral (when specifically required)
Why Laborie:
Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.
- Competitive salary
- Paid time off and paid volunteer time
- Health insurance group discounts
- Company car where applicable
- Pension plan
- Flexible working model in an international team