We believe that great healthcare is an essential safeguard of human dignity. 

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you. 

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion. 

Who We’re Looking For: 

As a key member of the France Sales team, the Field Service Engineer will provide technical support and services for Laborie systems and customers in the South East France area. The Field Service Engineer will be responsible for installing, maintaining and repairing medical equipment, such as Urodynamic systems and Gastro-Intestinal diagnostic systems and implementing those systems to the hospital network.

About the Role: 

• Handling customer calls (questions, problems and complaints) on product usage.
• Providing remote customer support (trouble shooting and problem solving).
• Providing on-site technical service activities including:

-          Installation, and installation preparation by consulting with customer or supervisor to plan;

-          the configuration and layout of equipment;

-          the software installation (local PC or network installation);

-          possible hospital IT integration (HL7, DICOM);

-          preventive and corrective maintenance of systems;

-          Service training to biomedical teams and other service agents.

Minimum Qualifications: 

• Bachelor’s degree - HBO
• Electro-technical and/or Information Technology MedTech – Bio technical – Biomedical – IT-related studies/experience.
• IT knowledge - Microsoft Operating Systems, both stand-alone PC’s and domain integration solutions, Windows XP, -7 and -10, Security.aspects, Fault finding, Networking (TCP/IP, Routers), Hospital IT integration (HL7, DICOM).
• French is native language. Proficiency in English with the ability to communicate clearly both verbally and in writing.
• Full driving license.
• Flexible in terms of traveling (including occasional overnight stays).

Territory departments: 1, 3, 4, 5, 6, 7, 11, 12, 13, 15, 18, 20, 21, 25, 26, 30, 34, 38, 39, 42, 43, 48, 58, 63, 66, 69, 70, 71, 73, 74, 83, 84, 89, 90, 97, 98.

Why Laborie: 

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. 

•           Competitive salary 

•           Paid time off and paid volunteer time 

•           Medical, disability, and life insurance 

•           Company car

•           Flexible working model in an international team