Coordinator - Warehouse Returns

Distribution Groveport, Ohio


The Returns Coordinator is responsible for receiving merchandise back into the building in the Retail Management System from the delivery trucks and prep area, disposition those goods and place them in the correct locations. This person will also be responsible for reconciling the inventory in the returns area.

KEY RESPONSIBILITIES (other duties as assigned):
• Obtain a copy of the delivery manifest from each driver making a return.
• Receiving all goods into the Retail Management System that were returned from the delivery trucks and prep lines, ensuring the units return match the items written on the delivery manifest, as well as correct number of units list on the manifest match what was returned.
• Perform an inspection of all units prior to placement and complete the return document.
• Report damage discrepancies to the Supervisor to initiate a claim
• Maintain the area to 5S standards
• Research the EPC number in RMS to determine what to do with the unit and inspect the unit.
• The Return Clerk will determine that the unit falls into a predetermined category established by the Distribution Center.

It is critical of this role to bring in returned units correctly while maintaining inventory accuracy as well as order fulfillment. Equally important is that the goods are verified, inspected, and the system is updated to show the correct status of the unit and disposition of the unit. The quantity of the units received and whether any discrepancies exist is key to the inventory flow and order fulfillment.

• High School Diploma or Ged Required or equivalent
• Proficiency with Office software including email, excel, word, and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.
• Ability to learn and use a Retail Management System and Warehouse Management System



Nearly continuous standing, often continuous hand motion such as typing, talking and listening, walking, bending, squatting, kneeling, crouching, pushing and pulling, lifting to 50 lbs. Sitting and reaching overhead are seldom. Climbing stairs and ladders is not required. May be elevated up to 30 ft. or more.

Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop

At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to Build Something Amazing.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.


Equal Opportunity Employer/Veterans/Disabled:
La-Z-Boy is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions and related entities will be made on merit, qualifications, and abilities. It is our policy and commitment to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. La-Z-Boy is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call (734) 242-1444. Only messages left for this purpose will be returned. If you would like more information about your EEO rights as an applicant under law, please CLICK HERE.