ERP Business Analyst

Corporate Monroe, Michigan Alexandria, Virginia Middletown, New York Novi, Michigan Maple Grove, Minnesota Costa Mesa, California Austin, Texas Ft. Lauderdale, Florida Tukwila, Washington


The objective of the ERP Business Analyst is to optimize end-to-end value of our integrated ERP and other platforms by identifying priorities and ensuring that people, process and technology changes are deployed in concert. The ERP Business Analyst will work closely with both internal and external departmental representatives to optimize the use of the ERP to improve business operations. The ERP Business Analyst will examine business processes, architect solutions, perform testing and training, identify and resolve issues and guide system use.

KEY RESPONSIBILITIES (other duties as assigned):
• Design, configure, test, train, deploy and support of strategic projects utilizing the defined software development life cycle (SDLC).
• Lead business requirements gathering and document business requirements. Work with business stakeholders to analyze current business processes and document AS-IS business process flows. Translate business requirements into technical specifications.
• Identify and recommend areas of process improvements by analyzing industry and company best practices.
• Prioritizes, resolves and closes ServiceNow production tickets at all levels including resetting security, providing system navigation support; resolving configuration, process, and data issues for E1 and other systems. Communicates and educate changes and issue resolutions.
• Acts as liaison between departmental end-users and I.T.
• Facilitate decision documents to assess options, benefits and risks for steering team and business leaders. Works to balance the requirements of the enterprise business resources and minimize the need for system customization to utilize the systems standard processes.
• Serve as the subject matter expert for the business community and understands detailed system functionality (including security requirements and coordination of implementation).
• Influences and contributes to process and organizational continuous improvements.
• Other duties as assigned.

La-Z-Boy generates approximately $1.5B in revenues; has 6 upholstery plants, 6 supply centers, 3 parts distribution centers and 6 regional distribution centers. This position will support how processes and data work together through the business to efficiently and effectively operate the business. Communicates statuses and priorities to leadership regularly.

• Bachelor’s Degree in Information Technology, Computer Science or directly or related field with 2 – 4 years related experience
• Demonstrated leadership abilities and ability to work in a team atmosphere
• Strong attention to detail required
• Ability to effectively work with both technical staff and business process owners
• Strong oral and written communication skills, and teamwork and interpersonal skills
• Ability to manage multiple complex tasks simultaneously and independently
• Demonstrated experience and knowledge in SOM, Procurement, Configurator, Inventory Management, Manufacturing and Transportation or Capital asset management
• 2+ years demonstrated experience and knowledge in J.D. Edwards data structures, table browser, menu configuration, system constant configurations, user defined code configuration, version configuration, processing option configuration, security configuration, object management workbench development process, reading/ understanding error E1 error logs, grid configurations, query configurations, or archiving and purging
• Up to 20% Travel

• 4-6 years of supply chain, manufacturing and production experience a plus
• APICS certifications, E1 certifications and PMP certifications a plus


Office environment / no specific or unusual physical or environmental demands.

Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.


Equal Opportunity Employer/Veterans/Disabled:
La-Z-Boy is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions and related entities will be made on merit, qualifications, and abilities. It is our policy and commitment to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. La-Z-Boy is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call (734) 242-1444. Only messages left for this purpose will be returned. If you would like more information about your EEO rights as an applicant under law, please CLICK HERE.