Sales/Design Associate

Corporate Amherst, New York


Description

KEY RESPONSIBILITIES;

Drives Sales
• Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy
• Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
• Assist the Designer to achieve established Design program sales goals
• Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of features and benefits of existing and new product line
• Meet or exceed established goals as set by management

Design Program
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process per company guidelines
• Responsible to support design related functions in the store


Customer Focus
• Provide the highest level of customer service to all current and future customers
• Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
• Effectively use Podium to ensure customer satisfaction and future follow‐up
• Make sound business decisions to deliver customer satisfaction and promote team environment
• Provide store support to incoming phone calls and emails
• Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

People
• Maintain a positive working relationship with all store associates
• Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals
• Help promote and champion a culture of sales and service

Operational Excellence
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
• Adhere to general store operational procedures and guidelines
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible to accurately complete the daily On‐Point system log
• Show a sense of urgency, enthusiasm and excitement with the store team and customers
• Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
• Consistently schedule deliveries with customers
• Other duties as assigned
• Responsible for opening and closing of the store
• MOD responsibilities as assigned by management

MINIMUM JOB REQUIREMENTS:
o Previous selling experience and ability to close a sale strongly preferred
o Excellent communication, customer service skills, and organizational skills
o Strong interpersonal skills to effectively communicate, build rapport, and positively influence
o Demonstrated persuasion and negotiation skills
o Ability to effectively manage time and conflicting priorities
o Ability to effectively and productively with others as a team

o Ability to work the schedule and hours dictated by business needs
o Ability to work evenings, weekends and holidays as required
o Initiative to meet assigned goals, missions and objectives and motivated to achieve more
o Strong attention to detail
o Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint
o High School Diploma or equivalent is required. Bachelor’s in Business or related field is preferred
Design Associate:

o Currently enrolled in or a graduate of an Interior Design program
o Experience in using floor and space planning applications
o Knowledgeable of general principles of home décor and design (i.e. furniture, carpet, draperies, and color schemes)
o CIDA accreditation preferred



SUPERVISORY RESPONSIBILITIES: None

Equal Opportunity Employer/Veterans/Disabled:
La-Z-Boy is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions and related entities will be made on merit, qualifications, and abilities. It is our policy and commitment to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. La-Z-Boy is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] or call (734) 242-1444. Only messages left for this purpose will be returned. If you would like more information about your EEO rights as an applicant under law, please CLICK HERE.