Manager, Client Service Operations

Operations Rochester, New York


The Manager, Client Service Operations is responsible for the alignment and execution of the Client Service Operations organization with corporate goals and objectives.  

KORE is a recognized global leader in IoT solutions and management capabilities, and is consistently recognized as the highest-ranked non-carrier in the Gartner Magic Quadrant for Machine-to-Machine Services worldwide. KORE creates value for customers in the explosive IoT market, and is the largest independent IoT connectivity management provider today.


  • Professional growth and development of the staff to support day-to-day responsibilities and the long-term strategic goals of the company.
  • Provide management, leadership, and direction to the business to foster the desired culture and outcomes.
  • Establish and oversee the implementation of processes, best practices and policies that have a significant impact on the organization.
  • Perform as an idea generator, working with others as a thought leader and subject-matter expert to help brainstorm new processes and solutions.
  • Share highly complex information related to areas of expertise. Transfers knowledge and collaborates across functional lines.
  • Motivate and lead staff to exceed goals and deliver high quality service to both internal and external stakeholders.
  • Develop employees through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
  • Manage projects to successful completion.
  • Financial forecasting of major purchases and budget management.
  • Perform hands on work as needed.


  • Excellent leadership and management skills with the ability to engage, collaborate with, and manage key stakeholders for exceptional results.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Must be able to create strong partnerships with individuals at all levels of the organization and our customers.
  • Strong business acumen, the ability to manage teams on time, on budget.
  • Flexible, positive team player with interpersonal skills contributing to a healthy work environment.
  • Proven reliable work ethic.

We appreciate the interest of all candidates, but only those individuals selected for an interview will be contacted.

KORE provides equal employment opportunity for all persons, in all facets of employment. Pre-employment background checks are required.

“KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.”