Credit and Collections Manager

Finance/Accounting Toronto, Ontario, Canada


Who Are We?


KORE is a recognized global leader in IoT solutions and management capabilities, and is consistently recognized as the highest-ranked non-carrier in the Gartner Magic Quadrant for Machine-to-Machine Services worldwide. KORE creates value for customers in the explosive IoT market, and is the largest independent IoT connectivity management provider today. 


This is a unique opportunity to gain experience in the fastest growing technology field. The role of will lead the Credit and Collections operations for KORE. In this critical position, your responsibilities include partnering with your Leader on delivering an effective credit verification strategy and tactics to accurately assess the risk of doing business with a  customer. You have a passion for risk metrics and mitigation and ensuring Policies, Processes and Practices deliver what is best practice Collections. You equally have the skills and demonstrated ability to lead your team in customer service excellence.

Responsibilities of this role include:

  • Accountable to attract and retain your team through the HR Life cycle [recruitment, onboarding, objectives, and success measures to drive performance development and training, career pathing, offboarding].
  • Ensure daily credit and collections operations are running effectively to manage DSO targets by:
    • Maintaining efficient and effective best practice as KORE evolves on Collection Policies, Processes, and Standard Operating Procedures [SOPs] that impact Accounts Receivable (A/R) aging
    • Ensuring your team can sustain the ability to complete processes and SOP’s
    • Rolling up your sleeves as required to support your team in Interacting with customers to collect payments on delinquent accounts
    • Review reports and analyses to evaluate the quality and effectiveness of current policies, processes and procedures and make recommendations for improvements re: risk mitigation.
    • Monitoring trends in customer accounts to proactively identify and mitigate bad debt, and work with key stakeholders- Sales, Billing, FP&A and Legal on at risk accounts to ensure the right approach is taken to mitigate bad debt risk and overall cash flow issues.
  • Partner to sustain strong relationships with Sales, Customer Service, and other key stakeholder teams.
  • Partnering with Billing to understand their work and tools to manage the collections processes more effectively.
  • Learning your Leader’s job to support and be backup when needed.
  • Participate and/or lead Projects and initiatives that will support the mandate of the Accounts Receivable function.
Skills, Qualifications and Requirements:
  • Bachelor's degree in Business or Finance
  • Certified Credit Professional in good standing
  • Minimum 5 years of experience in Credit and Collections in a global environment
  • Minimum 5 years leading a team in Credit and/or Collections
  • Demonstrated strong ability to interpret financial statements and credit reports
  • NetSuite experience an asset
  • Understanding of different biller rater platforms an asset in partnering with Billing on complex accounts analysis

What we offer for our IoTers:

  • A fun team environment and great culture
  • Benefits Package -Medical, dental and life insurance
  • Referral bonus

We appreciate the interest of all candidates but only those individuals selected for an interview will be contacted.


KORE provides equal employment opportunity for all persons, in all facets of employment. Pre-employment background checks are required.

“KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.”