Sales Operations Manager

Sales Coeur d'Alene, Idaho Waterbury, Vermont


Position at KORE Power

KORE Power, Inc. (KORE) is headquartered in Coeur d’Alene, Idaho, with operations in Waterbury, Vermont, and Buckeye, Arizona, KORE is the leading U.S.-based developer of battery cell technology for the clean energy industry. With clients in energy storage, e-mobility, utility, industrial and mission-critical markets, KORE Power provides the backbone for decarbonization across the globe. As the first U.S.-based, American-owned, and fully integrated provider of cells, batteries, and solutions, KORE is uniquely positioned to serve these markets. Through the construction and operations of its large-scale battery cell manufacturing facility in the U.S., KORE is positioned to operate at 12 GWh per year capacity. The facility (the “KOREPlex”) will operate with net-zero carbon emissions through strategic partnerships and solar and storage co-generation.


KORE Power’s differentiated approach provides customers with direct access, unparalleled service, superior technology, and Tier 1 product availability. Focused on building sustainable communities, clean energy jobs, and green economic expansion, KORE Power is proud to offer a functional solution to real-world problems and fulfill market demand to deliver a zero-carbon future. The KOREPlex is expected to come to Buckeye, Arizona, and be the anchor to the development of the Sustainable Valley by the end of 2024. For more information, visit

Position Overview:

KORE Power is currently seeking a self-motivated and innovative Sales Operations Manager to join our growing company and help us organize and drive results within our Global team and with our partners. As a Sales Operations Manager on our dynamic and driven team you will leverage your experience to liaison between the KORE Sales team & Customers, Logistics Team, and our manufacturing team.

Duties and Responsibilities:

  1. Sales Operations Management (60%)
  • Support the field sales team on quote processes, pricing, configuration, and terms
  • Collaborate with the finance team to ensure that quote creation and approval SLAs are met
  • Assist with the review of non-standard deal terms and ensure compliance with published sales and approval policies and act as an escalation point for approvals
  • Provide first-tier support for any end-user technical or process questions in Salesforce and other systems primarily managed by Sales Operations
  • Accurately manage the sales forecast process so as to provide regular (monthly) updates to the manufacturing team
  • Implement tools and processes for the sales organization that focuses on improving efficiency, effectiveness, and productivity
  • Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
  • Work with other departments to improve integration between Salesforce and other mission-critical systems, including, manufacturing, logistics, engineering, service, etc.
  • Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
  • Maintain data integrity within customer records in and other systems
  • Monitor system adoption and data compliance and governance
  • Develop best practices that align sales data quality with company initiatives
  • Other initiatives as requested by department manager


  1. Logistics (30%)
  • Provide global import/export expertise for all areas of the company’s operations across all modes of transport.
  • Transportation and third-party logistics (3PL) supplier management, includes developing suppliers, managing suppliers, and interfacing with suppliers on the management of the day-to-day operations in support of the order processing.
  • Responsible for reviewing/creating customs documents, Bill of Lading, quoting, and award of transport service contracts to ensure on-time supply and cost objectives.
  • Partner with and manage the performance of freight forwarders, customs brokers, trucking companies, and others to meet objectives
  • Collaborate & communicate cross-functionally with SCM, manufacturing, finance on schedules and strategies both upstream and downstream to ensure on-time delivery and revenue recognition of our products.
  • Lead Services agreement negotiations and with logistics services providers for successfully support of our operations
  • Maintain existing and recommend new revised logistics policies and standard work and ensure continued compliance to laws and regulations as well as coordinate the proper certifications and trainings as required
  • In coordination with the corporate logistics teams, responsible for developing and maintaining company-wide standard operating procedures related to Logistics.
  • Provide support for Procurement, Manufacturing, Distribution, and other departments.
  • Responsible for achieving goals of 95% on-time, in full delivery and 99% fill rate.
  1. Forecast management (10%)
  • Facilitate information internally between multiple KORE teams to accurately prepare final sales forecast on a monthly and quarterly basis for battery partner in China
  • Troubleshoot supply shortage issues as needed to meet committed sales demand


Preferred skills

  • Experience with Import and Export rules and regulations
  • In-depth knowledge of Trucking, Air, Ocean transportation.
  • Self-directed team leader with excellent communication skills; verbal and written.
  • Must possess problem-solving skills, negotiation skills, investigation skills, leadership skills, analyst skills, the ability to train others, and general knowledge of ERP Systems and Engineering Drawings.
  • Strong project management and team leadership skills with the ability to develop strong support for change with all levels of internal and external organizations.
  • Strong planning skills with the ability to handle multiple projects through to completion and to manage competing priorities.
  • Highly skilled communicator with the ability to form and maintain good relationships internally and externally.
  • Hazmat Certified preferred or willing to be certified in the first six months.
  • Project Management experience
  • Travel required
  • Onsite required

Language skill Chinese – English bilingual preferred but not required


KORE Power is an equal opportunity employer that offers a competitive salary, benefit package, stock incentive, and the ability to work in a team-centered, collaborative, and supportive atmosphere.