Description

Work with the Industry Leader!

As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.
What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Job Responsibilities: What you will do

Effectively provide work direction to all customer account representatives during weekend and off hours in Customer Service. Responsible for off hours coverage of assigned customer account. Maximize load output for region and customer satisfaction.

• Provide work direction of assigned personnel during off hours - may be dedicated/non-dedicated business units (containers, reefer, intermodal).
• Monitor performance of personnel on assigned shift and provide detailed feedback to direct supervisor.
• Ensure management defined metrics are adhered to during assigned shift.
• Intervene on escalated issues between area customer accounts and driver manager/planners to determine appropriate action/outcome.
• Monitor and trace loads so appropriate communication and follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur.
• Serve as Customer's first line of communication and refer Customer to the proper departments if/when necessary (i.e. Pricing, claims, etc.).
• Manage and ensure assigned user discrepancy queue are cleared to expedite the billing process.
• Manage Electronic Data Interchange (EDI) related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional duties as assigned by management, including but not limited to, delegating duties to other ECT members in the Customer Service group as well as assuming temporary role of Customer Service Representatives during times of employee travel, absence, and vacation during normal business hours as well as off hours.

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Qualifications: What you need to bring

• 1 year experience in customer service, customer relations or sales required.
• Previous experience in transportation industry required.
• Bachelor's degree in business or related field or equivalent combination of education and/or experience required.
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced environment.
• Must be able to provide guidance to other employees.

Pay Range: $63,000.00 - $75,000.00 Annual

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.