Quality Technician - 2nd Shift

Quality Grand Rapids, Michigan


Position at Knape and Vogt

Job Description Summary

Reporting to the Quality Manager, the Quality Technician will be responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction while ensuring that procedures and processes are adhered to. Validate that incoming materials meet required quality standards. Responsible for identifying and raising quality issues and for speedily resolving them to ensure zero impact to the customer. Work in a team environment.

The duties and responsibilities of the Quality Technician will consist of, but are not limited to, the following:

  • Participating with the Cross Functional Team to root cause and implement permanent corrective actions for quality issues
  • Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
  • Stop production to prevent the manufacture of unacceptable goods
  • Promote compliance and assist with adherence to the Quality Management system
  • Undertake special projects as required and contribute to continuous improvement activities
  • Maintain a working knowledge of the Quality Systems Procedures
  • Perform other duties as assigned


  • Excellent Customer Service Skills
  • Attention to detail and accuracy
  • Critical thinker with ability to solve complex problems
  • Excellent Listening skills
  • Analytical skills
  • Highly organized
  • Strong work ethic
  • Team player
  • Professional & pleasant demeanor
  • Ability to train others



  • Work Experience: 5 years of demonstrated work experience in this area. 
  • Education: High School Diploma or related field or equivalent experience.
  • Computer Skills: Prior experience working with ERP systems and MS Office Suite.
  • Organization Skills: Ability to multi-task and shift priorities as needed.
  • Cross-functional skills: Ability to work well cross-functionally with multiple peers and groups; provides excellent internal and external customer service.
  • Communication Skills: Ability to communication well with all levels of the organization; strong interpersonal skills; ability to deal with sensitive and confidential information.
  • Physical, Mental and Visual Skills:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, climb ladders, sit and talk or hear.  The employee is also required to stand and use hands to finger, handle, or feel. 
  • Physical Environment:  Normal office environment; manufacturing and warehouse environment and exposure to moving equipment 

Preferred Requirements:

  • Certifications: ASQ Certifications, Hi-Lo permit, Lean Six Sigma certification is a plus
  • Computer Skills: Intermediate to advanced Excel skills
  • Education and Skills:  Working knowledge of Metrology, Systems Auditing, ISO 9001, Problem Solving techniques, Lean concepts


KV is a dedicated equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. KV encourages applicants of all ages.