Quality Improvement Manager
Description
Quality Improvement Manager
Hiring Range: $88,296 - $112,590.40 annually
Benefits:
- Comprehensive and generous health, dental and vision benefits
- Up to 19 days of PTO, 2 mental health days and 10 paid holidays your first year (pro-rated for part-time)
- Company-paid life insurance, short-term disability, and long-term disability
- Student loan payment assistance and extensive training
- An incredible team approach that is dynamic and collaborative
General Summary of Duties: The Quality Improvement Manager oversees the Quality Department with a clinical and operational perspective to advance recovery-oriented, client-centered quality improvement initiatives under the leadership of the Director of Quality Improvement. This position supports the Director of Quality Improvement and the agency in implementing and gathering data on quality initiatives to promote health equity and clinical outcomes. This role works collaboratively to develop and coach the Quality Team and Program leadership to ensure processes promote improvement of client outcomes and health equity in alignment with the goals and objectives of the Quality Department and KMHS’s Strategic Plan.
Supervisory Responsibilities: Quality Specialists
Major Responsibilities/Tasks:
· Provides leadership to the Quality Team to support continuous quality improvement initiatives consistent with all regulatory requirements and agency standards.
· Manages the evaluation of current methods of care delivery and works collaboratively with clinical and operations teams to advance the quality of recovery-oriented and patient-centered care.
· Develops and maintains internal and external audit and review processes to evaluate and advance the quality of care across all departments.
· Works collaboratively with clinical leadership and staff to evaluate processes, policies, and systems supporting clinical documentation and care delivery to identify strengths and areas for growth.
· Develops collaborative solutions to address areas for growth and monitors the implementation of these solutions.
· Monitors client outcomes at both the Program and individual levels to best identify any gaps in care and propose solutions to minimize these gaps where possible.
· Oversees quality reviews performed by the Quality Team to ensure inter-rater reliability of evaluation methods, to synthesize data, and to provide this data to KMHS leadership to help guide quality improvement initiatives.
· Assesses need for and facilitates education, training, and technical assistance for staff to promote quality improvement initiatives.
· Develops documentation and training curriculum, in collaboration with the Training Department, to ensure consistent structure and high quality service provision and documentation across multiple roles and Programs.
· Collaborates with the Director of Quality Improvement to incorporate other review standards, including accreditation standards, into Program evaluation working towards accreditation.
· Performs posthumous record reviews as a part of standard operating procedure to identify possible gaps in care and collaborating with Director of Quality Improvement and clinical staff to develop solutions to address gaps and inequities.
· Leverages data and experience to assist with analysis and implementation of systems-level interventions to promote effective, equitable behavioral health treatment and engage in continuous quality improvement.
· Maintains robust and up-to-date knowledge of all regulatory requirements.
· Maintains clinical expertise through ongoing training and refinement to ensure that the Quality Team is knowledgeable in the theory and practice of evidenced-based, recovery-oriented care.
· Works collaboratively with staff throughout their entire employ at KMHS to ensure and encourage transparency in the purpose of quality reviews and audit procedures.
· Develops and reviews all team workflows and report processes to ensure consistency among team members and alignment with quality improvement initiatives and KMHS strategic planning goals.
· Works with Director of Quality Improvement to participate in external audit meetings and ensure that internal review processes align with action plans and continuous quality improvement objectives.
· In addition to the above, any other responsibilities assigned by the supervisor that are appropriate to the position and not specifically listed in the job description.
Minimum Qualifications:
EDUCATION: Master’s Degree in Psychology, Social Services, Nursing, or a Behavioral Health Field.
EXPERIENCE: Specialist (minimum 5 years of job-related experience)
LICENSURE: Current active, unrestricted behavioral health license such as RN, LICSW, LMHC, LMFT, or Licensed AAC.
Preferred Qualifications:
EXPERIENCE: Expert (7+ years of job-related experience)
Four years’ experience working in behavioral healthcare and/or Substance Use settings with administrative or clinical responsibilities.
Experience managing organizational risk and liability issues.
Three years of management or supervisory experience.
Performance Requirements:
KNOWLEDGE:
1. Federal, State, and Local regulations in the behavioral healthcare field.
2. Working knowledge of behavioral health programs at a clinical and systemic level.
3. Understanding complex interactions between behavioral health programs, including but not limited to intensive programs, inpatient programs, residential programs, and outpatient programs.
4. Familiarity with Evidence-Based Practices, such as Cognitive Behavioral Therapy, Motivational Interviewing, Psychiatric Rehabilitation, and others relevant to KMHS population/programs.
5. Familiarity with the Diagnostic and Statistical Manual, fifth edition (DSM-5) of Mental Health Disorders, the ASAM Criteria, and Healthcare Quality standards.
SKILLS:
1. Computer proficiency and technical aptitude with the ability to utilize Microsoft Office applications including Excel spreadsheets.
2. Strong interpersonal, time management, and organizational skills.
3. Excellent written and verbal communication skills.
ABILITIES:
1. Ability to think critically and make decisions within role and responsibility.
2. Ability to work under pressure and meet deadlines while managing multiple high priorities and maintain a flexible schedule
3. Ability to interpret policies and procedures and communicate complex topics effectively.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment: Frequent mobility and/or sitting required for extended periods.
Mental/Physical Requirements: While performing the duties of the job, the employee is required to stand, sit, use hands and fingers, reach with hands and arms, ascend and descend stairs, talk or listen and lift up to 50 pounds. Peripheral vision is also required for this position.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.