Business Operations Manager, KIPP San Jose

School Operations San Jose, California


Position Summary

The Business Operations Manager (BOM) is responsible for the management of the school’s core business functions - accounting, HR, facilities, and technology - as well as overseeing day-to-day operations in the front office, including maintaining pristine office space, welcoming and directing current and prospective families, students and guests and managing family engagement and communications. The BOM is a multi-talented leader who maintains and optimizes school systems, owns and is accountable for key school and campus processes like procurement and facilities maintenance, and partners with the Director of School Operations and School Leader to ensure our schools are well-run, fully compliant, and financially secure, during both in-person and virtual learning.

 The Business Operations Manager reports to the Director of School Operations and works closely with the Regional Operations, Accounting, HR, Facilities and Technology teams, the School Operations team, and School Leadership.

Preferred Qualifications


    • Deep integrity and commitment to KIPP Public Schools Northern California’s mission and values required
    • 2+ years of office management, operations, accounting, human resources, or facilities management, including working knowledge of general office business systems and practices required
    • Experience working in a fast-paced, entrepreneurial environment required


  • Bachelor’s Degree and 2+ years of work experience or 4+ years’ work experience required

Knowledge/skills required:

  • Ability to communicate effectively with one or more of our Spanish, Cantonese, Mandarin, or Arabic speaking populations is essential for this position.
  • Self-awareness and a commitment to continuous learning
  • Adept at problem-solving and decision making, with keen attention to detail
  • Ability to self-direct, prioritize and multi-task among competing goals
  • Demonstrated ability to work well with others and build relationships across teams
  • Excellent written and verbal communication skills with keen attention to detail
  • Proficiency in one or more of the languages spoken by the school community (Spanish, Cantonese/Mandarin, Arabic), required/preferred
  • Proficiency in Microsoft Office suite or Google Suite required
  • Ability to learn and utilize technology necessary to operate in a virtual office environment (i.e. Zoom) 

Essential Functions and Responsibilities

Manages daily office operations 

  • Organize secures and maintains pristine office space and environment for students, staff, and families
  • Model, uphold and maintain a positive, nurturing, achievement-oriented school culture by welcoming and attending  to prospective and current families and directing phone calls and guests warmly and professionally
  • Draft, translate, and distribute school correspondence and communications - including letters, newsletters, and weekly bulletins - and manage or support all other school-based communications and systems (ex. MailChimp, ParentSquare).
  • Partner with Director of School Operations, teachers, and staff to plan and coordinate field trips and other student and school-wide events, as needed
  • Administer basic first aid, distributes medication, maintain injury reports, and contacts parents regarding health and safety, as necessary. Report major injuries, head injuries, and other school incidents to DSO.
  • Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations.

Oversees day-to-day accounting, contracting, and vendor management procedures

  • Partner with the regional Accounting team to manage and oversee school-wide procurement, cash receipts, deposits, and the effective, compliant development and implementation of financial policies, including those related to accounts receivable and payable, budget line item management, and invoice entry and approval.
  • Partner with the Director of School Operations and School Leader on schoolwide budget management, ensuring the school maintains at least a break-even budget at the end of the year.
  • Develop a strategy to source and select suppliers to ensure the school meets all federal, state, and regional requirements related to purchasing, procurement, and contracting; manage relationships with external vendors and ensure compliance (ex. nutrition, etc.)
  • Partner with the regional Facilities team to manage all on-campus maintenance and facilities issues, including managing relationships with vendors responsible for maintenance, janitorial, and pest control.

Ensures compliance with all school and regional HR policies and procedures

  • Partner with the regional Human Resources team to inform and implement human resource (HR) management policies at the school, ensure staff have a clear understanding of HR policies and procedures, and drive school-level compliance with relevant employment and labor laws.
  • Manage the administration of school personnel matters, including issues related to payroll, benefits, insurances, legal and other compliance matters, performance management, discipline, and staff grievances, and elevate major issues to the regional HR team when necessary.
  • Assist the school team with the hiring, development, and appraisal of non-teaching staff.
  • Maintain confidential staff records in accordance with KIPP Bay Area policies.
  • Manage and oversee substitute teacher coverage, communicate expectations to staff, secure coverage when staff is absent, and manage substitute teachers while they are on campus.

Serve as the school-level operational lead for technology management 

  • Partner with the regional Technology team to ensure the ongoing management of all staff and student technology, including laptops and phones, and engage with external vendors to ensure the upkeep of building technology and equipment, including copiers, printers, and WiFi
  • Be responsible for the security, monitoring, and control of inventory and access to technology systems

Manages family and community engagement

  • Coordinate family engagement activities for the school year and summer months, including outreach and enrollment activities and events that foster family engagement and support school priorities
  • Identify and develop partnerships with community-based organizations, support the organization of events that welcome community organizations to the school community, and identify opportunities to participate in external community events throughout the year
  • Manages annual completion of school culture survey and other family and community survey instruments
  • Support activities to strengthen family engagement and participation in the school community including managing the KIPP Family Association and maintaining documentation of School Site Council (SSC) and English Language Advisory Council (ELAC), including minutes, agendas, and meeting announcements
  • Supports campus volunteer opportunities including translation coordination and event planning

Physical, Mental, and Environmental Demands  

Physical: Ability to navigate both office and campus environments, and hold meetings in different spaces. Traditionally, much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of equipment up to 20 lbs.

Mental: The stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, calculate, perform routine math problems, memorize and recall objects and people.

Environmental: Office and/or classroom environment subject to constant interruptions and distractions.  Occasional classroom/school environment and travel. In an emergency context, (e.g., pandemic) work may be conducted virtually fully or partially for extended periods of time or longer, and the expectation is that the individual will establish a productive, remote work environment (e.g., ability to stay connected through different technology means). It may require remote work as current public health guidelines warrant. 


Full-time, exempt position

About KIPP Public Schools Northern California

We are a thriving nonprofit network of 18 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.  

Our student community consists of over 7,000 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, Redwood City, and Stockton. 79% qualify for free or reduced-price lunch, 23% are English language learners, and 10% have special needs.  We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity.


KIPP Northern California is dedicated to you and your family's well-being! We offer a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.

We benchmark annually against comparably-sized non-profit organizations in the regions where we operate, to offer competitive salaries.The salary range for this position is between $69,000 and $78,000. 

How to Apply

Please submit a cover letter and resume by clicking apply on this page.

Questions? Email [email protected]