Director of School Operations in Residence

School Operations Oakland, California


Position Summary

At KIPP, we know running exceptional schools takes more than great instruction—it also takes exemplary operations. The Director of School Operations (DSO) on each KIPP campus is instrumental in building and sustaining a thriving school that lasts: they are strategic business and operational directors who are passionate about families and communities and work tirelessly to ensure that teachers maximize time and energy on student learning. DSOs design, implement and refine systems that anticipate the needs of their school community, share standard methodologies across campuses and respond to urgent needs in their school community. Ultimately, they know the importance of an excellent education and partner to build an academic and cultural environment which supports our ultimate goal: ensuring that every student succeeds in college, career and life. 

The DSO in Residence is a nine month, full-time position that supports existing operations teams by providing targeted schools - such as those with new school or operational leaders or those experiencing leadership transitions - with the experience and expertise needed to navigate complexity and deliver consistently strong results. The goal is to ultimately place the DSO in Residence in a permanent DSO role on a KIPP campus when an aligned vacancy arises, ensuring all KIPP schools have access to a highly qualified operational leader and minimizing the impact of the transition on staff, students and families. 

The DSO in Residence reports to the Regional Director of Operations.

Preferred Qualifications


  • Deep integrity and commitment to KIPP Public Schools Northern California’s mission and values required
  • 4+ years of professional experience in a fast-paced, high-capacity work environment - including 2+ years in a school-based operations or leadership role - required
  • 2+ years of professional experience as a manager with responsibility for managing 2+ direct reports required; experience managing other managers strongly preferred


  • Bachelor’s Degree in Policy, Business, or related field and 3+ years of work experience or 5+ years’ work experience required

Knowledge/skills required:

  • Highly self-aware and reflective, with a commitment to feedback and growth
  • Ability to self-direct, prioritize and multi-task among competing goals
  • Demonstrated experience working and solving problems in a fast-paced, entrepreneurial environment
  • Demonstrated ability to work well with others, build relationships across teams, and influence even in the absence of formal authority
  • Success leading change initiatives in a complex environment with multiple stakeholders
  • Excellent written and verbal communication skills 
  • Proficiency in one or more of the the languages spoken by the communities we serve (Spanish, Mandarin, Vietnamese), preferred
  • Proficiency in Microsoft Suite or Google Suite and an ability to learn and utilize technology necessary to operate in a virtual office environment (i.e. Zoom, Go to Meeting) required

Essential Functions and Responsibilities

Support day-to-day school operations 

  • Assist select Directors of School Operations in designing, managing and optimizing school-wide policies, systems, and procedures
  • Partner with school and regional teams to provide leadership and content expertise across key operational functions, including human resources; accounting and finance; facilities maintenance and janitorial; student recruitment and enrollment; attendance; health and safety; nutrition services and food service operations; purchasing and procurement. 
  • Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations
  • Step into Director of School Operations role in the event of a short-term or long-term vacancy

Partner around on-the-ground school operations coaching for a portfolio of schools

  • Coach, support and shadow the Director of School Operations in ~3-5 schools around Northern California to ensure they achieve key operational outcomes and strong overall health
  • Provide observation, feedback and coaching of DSOs to drive school-based operations teams to continuously improve and deliver high-quality operational results; partner with DSO to plan and set goals for the school operations team; design thoughtful, engaging and actionable development opportunities for the DSO and their team; and progress monitor key operational outcomes and goals for the school operations team 
  • Conduct internal operational reviews of school-based systems and procedures to recognize areas of strength, identify areas for improvement and identify, codify and share best practices in school operations.
  • Lead and/or co-lead high-leverage projects supporting specific school sites (ex. supporting new school openings, moving from temporary to permanent facility, planning for shared campus district co-locations, improving student enrollment and/or attendance).
  • Facilitate effective communication and feedback between schools and regional teams.

Support School Ops leader onboarding, training and support

  • Partner with Associate Director of School Operations and Support to support schools with succession planning, off-boarding and transition planning
  • Partner with Regional Director of Operations and Associate Director of School Operations and Support to ensure high-quality training and on-boarding for new DSOs and school-based operations team members; design and deliver professional development and differentiated training for new and returning DSOs.   
  • Perform data analysis to inform KIPP’s Operational Health dashboard and help KIPP Public Schools Northern California make sound operational decisions
  • Support the design and implementation of processes that support KIPP’s safe and health return to campus during the COVID-19 pandemic 
  • Support Regional Director of Operations on programs and other initiatives as necessary or assigned

Physical, Mental and Environmental Demands

Physical: Ability to navigate both office and school environments, and hold meetings in different spaces. Traditionally, much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of materials 1-20 lbs. Ability to see and hear, either unassisted or through the use of adaptive technology. 

Mental:  Stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, calculate, perform routine math problems, memorize and recall objects and people.

Environmental: Office environment subject to constant interruptions and distractions. Occasional classroom/school environment and travel required.


Full-time, exempt position

About KIPP Public Schools Northern California

KIPP is a non-profit network of 224 college-preparatory, public charter schools across the country educating early childhood, elementary, middle, and high school students. KIPP schools are united by a common mission, a commitment to excellence, and a belief that if we help children develop the academic and character strengths they need for college and choice-filled lives, they will be able to build a better tomorrow for themselves, for their communities, and for us all.

There are currently 16 KIPP schools across the Bay Area educating nearly 8,000 students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, Redwood City and Stockton and supporting over 3,000 alumni around the country.