Associate Director of Operational Health

Regional Support Office Oakland, California


Please note: a cover letter is required for this position. Please tell us about your interest in working for KIPP!  
KIPP NorCal is in search of a dynamic and enthusiastic Associate Director of Operational Health (AD) to join our Regional Operations team. This team is dedicated to delivering top-notch support, guidance, and resources to school operations teams across our network of schools. Reporting directly to the Director of Regional Operations, the AD will take ownership of the systems and practices vital to enhancing the operational health of our schools. Two core functions the AD will drive are attendance improvement and new student enrollment. Additionally, the AD will steward strategies to ensure that our school-based operations leaders, Directors of School Operations (DSOs), receive comprehensive training, guidance, and oversight, enabling them to thrive in their roles. 
Anticipating needs, creating scalable strategies, and offering exceptional customer service will be central to the AD's responsibilities. The ideal candidate will establish and uphold high standards of excellence in school operations, utilizing their strategic thinking, organizational prowess, and relationship-building skills effectively. 
This role is hybrid, with an expectation of spending 2-3 days per week onsite at our school campuses or at our Regional Support Office in Oakland. The Associate Director will oversee at least one direct report and will serve as a coach for a portfolio of DSOs. 
  • 4+ years of professional experience in a fast-paced, high-capacity work environment, including 3+ years serving as an operational leader on a K-12 school campus (required) 
  • 2+ years of professional experience as a project manager with responsibility for managing others  (required) and managing other managers (strongly preferred) 
  • Deep integrity and commitment to KIPP Public Schools’ mission and values (required) 
  • BA/BS (required), MA/MS (preferred) 
Knowledge/skills required: 
  • Demonstrated track record of success in school operations management. 
  • Significant experience creating and delivering high quality professional development.  
  • Highly self-aware and reflective, with a commitment to receive and implement feedback. 
  • Ability to self-direct, prioritize and multi-task among competing goals and priorities. 
  • Well-honed attention to detail paired with an ability to “zoom out” to a broader strategic lens. 
  • Success leading change initiatives in  complex environments involving multiple stakeholders. 
  • Demonstrated commitment to coaching and developing other leaders, and experience effectively managing team members to concrete outcomes. 
  • Excellent oral and written communication, relationship building, customer service, and interpersonal skills. 
  • A commitment to diversity, equity, and inclusion and the ability to partner across lines of difference. 
  • A deep passion for social justice and equity for all children; a strong belief that all students can achieve at the highest levels regardless of demography. 
Essential Functions and Responsibilities 
Build the DSOs’ capacity to run high-functioning, operationally excellent schools 
  • Design and own the DSO arc of year that captures the key milestones and performance metrics for all operational areas. 
  • Planning around the arc of year, design the scope and sequence of the DSO Community of Practice, the DSO Academy (a year-long training series), and the DSO Coaching and Liaison-ship program to ensure these structures deliver PD that equips DSOs with the skills, knowledge and resources to successfully grow their teams, lead their campuses, and achieve operational performance metrics. 
  • Drive cross-team collaborations with departments at the Regional Support Office (ie. Facilities, Technology, HR) whose work firmly intersects with the DSOs to ensure that the roles and responsibilities are clearly defined and that there are strong resources in place (ie. standard operating procedures, training materials, documented protocols). 
  • Develop walkthrough and observation rubrics that measure the operational systems, practices, and routines to ensure DSOs are held accountable for leading outstanding school operations and are supported in improving performance and meeting goals. 
  • Engage in the hiring process for all open DSO positions and oversee the onboarding for new DSOs through their first year of training (“DSO Academy”). 
Manage and optimize student attendance and student enrollment functions 
  • Create the conditions for school operations teams to drive student attendance goals, reduce chronic absenteeism, and reach student enrollment targets. 
  • Design and manage policies, procedures and systems that sustain student attendance, student re-enrollment, and new student conversion, and ensure schools are maintaining fidelity to these KIPP processes.  
  • Identify and recommend improvements that aim to increase outcomes with regard to student attendance and new student conversion. 
  • Deliver training on these systems and progress monitoring to key stakeholders across the Region, including Principals, Principal Managers, the Regional Leadership Team, and the Board of Directors. 
Grow leaders at our schools and on our team 
  • Serve as an outstanding role model of a leader and manager, investing deeply in supporting and developing team members and growing their capacity to learn, contribute and engage in the work of the team and organization. 
  • Supervise at least one Regional Data and Operations Manager to ensure their success as the owner of the tools and resources that sustain school operations practices.  
  • Contribute to the annual planning process that propels the work of and clarifies the goals for the Regional Operations team (ie. Department Plan, Leader Dashboards). 
  • Provide individualized support and guidance to a portfolio of DSOs via Coaching so they are empowered to be effective operations leaders in our schools. 
  • Support Principals in the management, evaluation, and development of their DSOs. 
Physical, Mental and Environmental Demands 
Physical: Ability to navigate office and school campuses, and hold meetings in different spaces. Traditionally, much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of equipment 1-20lbs. Physical agility to move self in various positions in order to execute duties effectively, which may include kneeling, walking, pushing/pulling, squatting, twisting, turning, bending, stooping and reaching overhead 
Mental: Stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, calculate, perform routine math problems, memorize and recall objects and people. 
Environmental: Office environment subject to constant interruptions and distractions. Occasional school environment and travel, 20-30%. Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations. 
This is a full-time, exempt position based on a full year calendar cycle, based out of our Regional Support Office with frequent travel to schools and districts.The KIPP Regional Support Office is currently operating in a hybrid fashion. Most positions can expect to work in person 2-3 days per week and remotely the remaining days, subject to change based on the needs of the role. 
About KIPP Public Schools Northern California 
We are a thriving nonprofit network of 22 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.  
Our student community consists of over 7,000 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, Redwood City, and Stockton. 79% qualify for free or reduced price lunch, 23% are multilingual learners, and 10% have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity. 
KIPP Northern California is dedicated to you and your family's well-being! We offer a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits. We benchmark annually against comparably-sized non-profit organizations in the regions where we operate, to offer competitive salaries. The salary range for this position is between $100,000 and $122,000. Most candidates would be compensated at $107,000. 
How to Apply 
Please submit a cover letter and resume by clicking apply on this page. 
Please note: a cover letter is required for this position. Please tell us about your interest in working for KIPP!