Description

• 4+ years of professional experience in a fast-paced, high-capacity work environment, including 3+ years serving as an operational leader on a K-12 school campus (required) 
• 2+ years of professional experience as a project manager with responsibility for managing others  (required) and managing other managers (strongly preferred) 
• Deep integrity and commitment to KIPP Public Schools’ mission and values (required) 

• BA/BS (required), MA/MS (preferred) 

• Demonstrated track record of success in school operations management. 
• Significant experience creating and delivering high quality professional development.  
• Highly self-aware and reflective, with a commitment to receive and implement feedback. 
• Ability to self-direct, prioritize and multi-task among competing goals and priorities. 
• Well-honed attention to detail paired with an ability to “zoom out” to a broader strategic lens. 
• Success leading change initiatives in  complex environments involving multiple stakeholders. 
• Demonstrated commitment to coaching and developing other leaders, and experience effectively managing team members to concrete outcomes. 
• Excellent oral and written communication, relationship building, customer service, and interpersonal skills. 
• A commitment to diversity, equity, and inclusion and the ability to partner across lines of difference. 
• A deep passion for social justice and equity for all children; a strong belief that all students can achieve at the highest levels regardless of demography. 

• Design and own the DSO arc of year that captures the key milestones and performance metrics for all operational areas. 
• Planning around the arc of year, design the scope and sequence of the DSO Community of Practice, the DSO Academy (a year-long training series), and the DSO Coaching and Liaison-ship program to ensure these structures deliver PD that equips DSOs with the skills, knowledge and resources to successfully grow their teams, lead their campuses, and achieve operational performance metrics. 
• Drive cross-team collaborations with departments at the Regional Support Office (ie. Facilities, Technology, HR) whose work firmly intersects with the DSOs to ensure that the roles and responsibilities are clearly defined and that there are strong resources in place (ie. standard operating procedures, training materials, documented protocols). 
• Develop walkthrough and observation rubrics that measure the operational systems, practices, and routines to ensure DSOs are held accountable for leading outstanding school operations and are supported in improving performance and meeting goals. 
• Engage in the hiring process for all open DSO positions and oversee the onboarding for new DSOs through their first year of training (“DSO Academy”). 

• Create the conditions for school operations teams to drive student attendance goals, reduce chronic absenteeism, and reach student enrollment targets. 
• Design and manage policies, procedures and systems that sustain student attendance, student re-enrollment, and new student conversion, and ensure schools are maintaining fidelity to these KIPP processes.  
• Identify and recommend improvements that aim to increase outcomes with regard to student attendance and new student conversion. 
• Deliver training on these systems and progress monitoring to key stakeholders across the Region, including Principals, Principal Managers, the Regional Leadership Team, and the Board of Directors. 

• Serve as an outstanding role model of a leader and manager, investing deeply in supporting and developing team members and growing their capacity to learn, contribute and engage in the work of the team and organization. 
• Supervise at least one Regional Data and Operations Manager to ensure their success as the owner of the tools and resources that sustain school operations practices.  
• Contribute to the annual planning process that propels the work of and clarifies the goals for the Regional Operations team (ie. Department Plan, Leader Dashboards). 
• Provide individualized support and guidance to a portfolio of DSOs via Coaching so they are empowered to be effective operations leaders in our schools. 
• Support Principals in the management, evaluation, and development of their DSOs.