Postsecondary and Career Success Advisor

Regional Support Office Oakland, California

Description

Position Summary

KIPP Public School Northern California’s KIPP Forward team is looking for a full-time Postsecondary and Career Success (PACS) Advisor to work closely with KIPP NorCal alumni to equip their persistence through college, career and beyond. KIPP is entering its sixth year of sending behavioral science-backed Nudge text messages to students using an Artificial Intelligence-Powered Bot to respond to participants and answer frequently asked questions. This role is focused on using this Nudge texting technology to support one-on-one advising for a caseload of primarily college-enrolled alumni. The Postsecondary and Career Success Advisor will write and send mass text messages to alumni—applying behavioral science principles to their Nudges and using data to personalize messages. The Advisor will monitor alumni conversations with the AI Bot and follow-up with alumni who could benefit from additional individualized advising. The Advisor will research college and career development opportunities and produce new content and resources (such as videos, graphics, or guides) to share via the Nudge platform. The Advisor will also plan and execute targeted persistence and career-focused programming throughout the region.

They will report to the Associate Director of Postsecondary and Career Success and work out of the KIPP Northern California Regional Support Office (Oakland). This role requires the candidate to be on site at least three days a week.

The ideal candidate for this position will have a deep passion for social justice and educational equity for all children, and has a background in college advising, project management skills, as well as outstanding written and verbal communication skills. They must have a demonstrated interest in serving students from historically marginalized communities that have been systematically underserved and have a relentless dedication to supporting our students to and through their postsecondary programs.

Preferred Qualifications

Experience & Education:

Passion for KIPP’s mission and values
2+ years of full-time related experience
Experience producing content for social media (such a videos, graphics, resources)
Experience managing projects and collaborating with internal and external stakeholders
Experience using or managing mass communication platforms, such as mass texting systems, newsletter platforms, or other content management systems
Bachelor’s Degree in education, counseling, youth development or have equivalent experience
Ability to speak Spanish or Vietnamese is desirable

Competencies Required:

Lead Self

Seeks feedback; reflects on strengths and growth areas
Explores own identity, privilege, and positionality
Builds job-specific skills; owns and learns from mistakes

Lead People

Leads with integrity; follows through on commitments; contributes to team purpose; brings joy
Adapts to change and shifts in the work
Receives feedback openly; acts as an accountable team member
Collaborates within and across teams; shares information that helps others

Lead Results

Manages workload; backward plans; meets deadlines
Solves routine problems; escalates appropriately with proposed solutions
Delivers quality work on time; distinguishes effort from results
Keeps manager informed proactively; asks for help when needed

Knowledge & Skills Required:

Positivity, optimism and a solutions-oriented mindset
Practice healthy communication and embrace productive conflict to form trusting relationships, to collaborate, offer feedback and guidance, and to motivate and inspire others
Unquestioned integrity and commitment to KIPP Public Schools’ mission and values
Commitment to working with educationally underserved students and families from historically marginalized communities that have been systematically underserved
Commitment to continuously learning how to lead for equity to ensure students and teammates thrive
Extreme flexibility, strong work ethic and an entrepreneurial spirit to accommodate joining a growing and constantly improving team
Self-starter, comfortable in a fast-paced, entrepreneurial environment
An achievement orientation: self-directed and results-oriented, demonstrating initiative and follow-through and ability to adapt to changing circumstances.
Ability to self-direct and prioritize among competing goals and to initiate process improvements
Goal-oriented, with strong initiative and creative problem-solving skills
Excellent interpersonal skills: ability to work with a wide-range of people including teachers, counselors, parents, students, and administration teams
Outstanding written and oral communication skills
Strong working knowledge in all Google Suite [Sheets, Drive, Docs, Slides, Calendar, Gmail]
Preferred experience with Salesforce CRM
College advising knowledge including: the community college transfer process, course registration at an institution of higher education, the financial aid application process [FAFSA/CADAA], retention programs at UC and CSU institutions, etc. and/or youth workforce or career counseling

Roles & Responsibilities

Manage Caseload of Alumni via Nudge Platform (45%)

Manage a caseload of approximately 400 2nd-4th year alumni, leveraging Nudge texting as the primary platform for outreach and caseload management
Write & schedule regional campaigns, as well as review & approve national campaigns on a monthly basis
Create and manage full year messaging scope & sequence; making changes as needed based on regional communication needs
Produce new content to include with Nudge text messages, such as graphics or guides
Support students who reach out via Nudge for support, as needed
Guide unenrolled alumni to receive re-enrollment support that helps them start their journey in a postsecondary program
Provide advising and coaching services focused on college persistence, the transfer process, college completion, financial aid, and career readiness based on alumni needs, connecting them to additional resources across the team when necessary

Drive Alumni Communications (25%)

Develop a marketing and social media strategy to ensure KIPP NorCal Alumni are aware of KIPP Forward offerings & services
Maintain monthly newsletter to highlight & market all career opportunities & upcoming events to all alumni
Provide alumni with critical information and resources to support their postsecondary program persistence and completion via newsletters, social media, website updates or other sources
Ensure all NorCal Alumni transition smoothly to regional offerings as they complete their 1st year of Postsecondary advising from the KIPP Forward Team

Execute Alumni Projects & Programming (20%)

Create and execute programming focused on alumni persistence and completion, aligned to key team, regional, or network priorities

Transfer Support Workshop Series
Quarterly Regional Alumni Community-Building Events

Additional projects as needed. Some previous projects have included managing a transition retreat for seniors, creating and executing a strategy to increase transfer rates for our community college students, and managing the formal MOU process with college partners.

Collaborate with Leadership for Team Accountability and Success (10%)

Serve as a member of the Postsecondary and Career Success team, modeling stellar performance and healthy communication
Attend and participate in all national KIPP Forward trainings, KIPP Forward team meetings, and Regional Support Office team meetings
Support with other team needs, as required

Physical, Mental and Environmental Demands

Physical

Ability to navigate office and school campuses, and hold meetings in different spaces.
Traditionally, much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of supplies 1-20 lbs.

Mental

Ability to manage stress of normal work standards, decision making, and deadlines.
Critical thinking and mental focus are necessary to analyze problems, work with interruptions, concentrate for long periods of time, read, calculate, memorize and recall tasks, objects and people.

Environmental

Office/school environment subject to constant interruptions and distractions.
Access to reliable transportation for occasional travel.

Classification

This is a full-time, exempt position based on a full year calendar cycle, based out of our Regional Support Office with frequent travel to schools.

The KIPP Regional Support Office is currently operating in a hybrid fashion. Most positions can expect to work in person 3+ days per week and remotely the remaining days, subject to change based on the needs of the role.

About KIPP Public Schools Northern California

We are a thriving nonprofit network of 23 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Our student community consists of over 7,100 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, Redwood City, and Stockton. 83% qualify for free or reduced price lunch, 28% are multilingual learners, and 17% receive special education services. We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity.

Compensation

KIPP Northern California is dedicated to you and your family's well-being! We offer a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.

We benchmark annually against comparably-sized non-profit organizations in the regions where we operate, to offer competitive wages. The hourly range for this position is between $28.37 - $37.16.

How to Apply

Please submit a cover letter and resume by clicking apply on this page.

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