Customer Service Supervisor

Customer Service Chicago, Illinois


Description

Kin Insurance is on a mission to change home insurance from what it could be to what it should be. We’re proud to offer affordable insurance coverage in areas most impacted by climate change, like Florida, California and Louisiana, that pay more for insurance than anywhere else in America.

We are also proud to be recognized as Built In’s 2021 Best Midsize Companies to Work For in Chicago and Forbes 2021 Best Startup Employers in America. We are growing super fast, and we need forward-thinking, inspired game-changers like you to help lead the way.

So, what’s the role?

Kin’s customer service team is focused on delivering world class support to meet our customers home insurance needs.  As a Customer Service Supervisor, you will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team. This position will be responsible for the hiring, planning, scheduling, and administration of resources that are required to meet/exceed service and support expectations.

A day in the life could include:

  • Work with Managers and other leadership staff to develop strategies to provide the best service to our external and internal customers
  • Facilitate coaching sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge
  • Maintain accurate employee records, vacations, absences, and personal time and be timely in addressing an employee’s lack of adherence
  • Handling calls and escalations, removing roadblocks, collaborating with others and working issues
  • Ability to assist, mentor, and coaching as appropriate with team members
  • Ensure accurate and timely reporting of individual and team statistics

I’ve got the skills… but do I have the necessary ones?

  • Customer service experience
  • Demonstrated leadership/management experience
  • Ability manage and motivate a high performing team
  • Self-motivation, well organized, and capable of handling multiple tasks
  • Ability to work in a fast paced environment with limited structure
  • Strong written and oral communication
  • Ability to accept and promote organizational change

 Bonus Points:

  • Bilingual Spanish speaker a plus, but not required
  • Experience in a call center/high incoming call volume environment a plus, but not required 
  • Previous insurance experience is a plus, but not required

Oh, and don’t worry, we’ve got you covered!

  • Medical, Dental and Vision Insurance (including 100% employer-paid plans)
  • Remote Work (due to Covid-19) and flexible work hours
  • Flexible PTO policy
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development
  • Disability and Life Insurance
  • Onsite gym membership - when we return to the office (Chicago office only)
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact


About Kin:


In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.


EEOC Statement:


Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.