Sales Associate

Consumer Direct New York, New York



Kenneth Cole is an American designer, social activist, and visionary who believes business and philanthropy are interdependent. His global company, Kenneth Cole Productions, creates modern, versatile, and functional clothing, shoes and accessories that make daily dressing effortless under the labels Kenneth Cole Black Label, Kenneth Cole New York, Reaction Kenneth Cole, and Unlisted as well as footwear under the name Gentle Souls. The company has also granted a wide variety of third-party licenses to produce men's and women's apparel, fragrances, watches. jewelry, eyewear, and several other accessory categories including children's footwear. The company's products are distributed through department stores, better specialty stores, company-owned retail stores, and its e-commerce website. For over 30 years, Kenneth Cole has leveraged his passion and unique brand platform seeking to make a meaningful impact on people's wardrobes, as well as communities in need.


The team at Kenneth Cole is looking for a sales associate to join our team and support our pop up-store in NYC. The sales associate will influence and assist the customer through their buying journey that will satisfy the customer’s needs. Additionally, the sales associate will help drive and achieve the store goals and further support the Kenneth Cole brand and mission value.

 The work environment characteristics and physical demands described here are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where such accommodations do not pose an undue hardship. 

  • Achieve and exceed store and personal sales goals through Kenneth Cole’s KPI’s metrics including, Average Dollar per Transactions (ADT), Units per Transactions (UPT) and Sales per Hour (SPH)
  • Engagement with the customer in accordance with the customer service mission statement standards
  • Effectively demonstrates and adheres to all Company initiatives: ACT Training, Footwear Selling Program, Target Shrink Program, Manager on Duty (MOD), Area of Responsibility (AOR), Clientele Program, Dress Code
  • Process all Point of Sale (POS) transactions accurately and efficiently
  • Process all returns and exchanges professionally
  • Follow up with customer charge sends, repairs, and holds
  • Maintains Company merchandise presentation and marketing standards
  • Ensure accuracy of Company in store promotions and merchandise markdowns
  • Maintain standards of cleanliness and organization
  • Maintain store security, safety, and loss prevention initiatives
  • Assist in inventory preparation and execution
  • Work with all associates in store to maintain a professional and productive work environment
  • Adheres to all Company Policy and Procedures
  • Adheres to all local, state, and federal laws
  • Professionally interacts with all levels of Management and Corporate Human Resources


  • High School Diploma or equivalent required
  • Minimum of 1-3 years' previous customer service experience (luxury retail preferred)
  • Loyal customer base or experience with clienteling (preferred)
  • Accuracy with money handling
  • Ability to work in a fast-paced environment
  • Ability to communicate efficiently with staff and customers alike
  • Ability to read, count and write to accurately complete all documentation and reports
  • Ability to perform fundamental mathematical calculations
  • Ability to operate and use all equipment necessary to run the store
  • Ability to climb ladders or stairs (depending upon store design)
  • Ability to move or handle merchandise and boxes throughout the store weighing 0 – 40 pounds, as well as continuous standing, walking, squatting, and bending
  • Ability to work a flexible schedule including evenings and weekends to support business needs


  • Competitive Compensation
  • Flexible Work Schedule
  • Associate Discount


Our goal is to be the global standard for New York style and social consciousness. At Kenneth Cole Productions, we bring together respectful, innovative people, in a culture of, collaboration, accountability, and passion for our brand and product. We hire those who are innovative, courageous, interesting, ambitious, and genuine. 

 For over 30 years, Kenneth Cole Productions, Inc. has been one of the world’s most recognized fashion companies. This couldn’t have happened without one key asset: our Associates. Designing, marketing, and selling a broad range of shoes, clothing and accessories. KCP Associates are courageous thought-leaders who are relentless in their pursuit of excellence. 

 As an entrepreneurial organization of energized and devoted individuals, we promote, inspire and embrace an atmosphere of mutual respect, creative thinking and results-driven accountability. We foster an incredibly collaborative workplace, which we fill with people who work hard (and play hard) together. Whether you’re a college graduate ready to start your career, or a professional looking for your next challenge, we offer exciting opportunities all over the world.  


Kenneth Cole is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Associates. This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.