Billing Specialist
Description
Billing Specialist
Harrisburg, PA
In office position* Monday-Friday 8:00 am-4:30 pm * full-time
The Billing Specialist thrives in a fast-paced, dynamic environment and plays a vital role in ensuring accurate and timely billing operations. This position is responsible for managing the full billing cycle—including data processing, invoice generation, auditing, and client communication—while meeting daily, weekly, and monthly deadlines. Success in this role requires precision, professionalism, and a proactive approach to both internal and external customer interactions.
Essential Functions
- Represent the company professionally in all client and public interactions
- Create and manage billing accounts in Global Edge
- Generate and submit invoices via portal, email, or mail
- Issue monthly statements and process credit card payments
- Audit EFTs and handle warranty billing as needed
- Follow up on outstanding balances via phone or email
- Answer billing and overflow calls
- Update customer addresses from returned mail
- Assist with Accounts Payable
- Perform other duties as assigned by the Billing Manager
Key Strengths and Work Style
- Works independently and takes full responsibility for assigned tasks.
- Effectively prioritizes work to enhance productivity and meet deadlines.
- Communicate clearly and professionally with team members, leadership, and customers.
- Adapts quickly to changing tasks or priorities without disruption.
- Manages time efficiently to maintain consistent performance.
- Maintains a strong focus on accuracy and attention to detail.
- Delivers excellent customer service through responsiveness and problem-solving.
- Collaborates well in team environments and contributes to shared goals.
- Understands and follows written and verbal instructions with ease and precision.
Work Environment & Physical Demands
- Primarily sedentary with occasional movement and light lifting (10+ lbs).
- Mix of sitting, walking, and standing throughout the day.
- Comfortable using computers and office equipment.
- Full-time
- Overtime may be required.
Qualifications
Minimum Requirements:
- Strong knowledge of Microsoft Office (Word, Excel, Outlook).
- At least 2 years of education and/or experience in a related field.
- Excellent communication, customer service, and problem-solving skills.
- Must be at least 18 years old.
- Successful completion of a pre-employment drug screen and background check.
- Safety-conscious and self-motivated.
Preferred:
- Associate’s degree in Accounting or related field.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life and disability coverage.
- 401(k) with company match.
- Paid time off (PTO) and sick leave.
- Share in our company’s long-term financial success through our unique Town Shares initiative—grow with us and benefit as we thrive together.
Apply today and join a team that’s been keeping commercial kitchens cooking for over 75 years!
K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton.
K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.
K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."