Software Curriculum Writer - Europe (Remote)

Product Development Netherlands Utrecht, Netherlands


Description

Job Summary

Collaborate with internal resources to gather, write, and publish product documentation for both internal and external audiences. Produce top-quality content and education material, leveraging a variety of media and communication formats. Create engaging and impactful learning experiences by enabling Eddy users to acquire the recommended knowledge, skills, and competencies.


Essential Duties & Responsibilities

  • Research, write, edit, and revise product documents and content that is both engaging and accessible to an audience with varying levels of product knowledge and domain expertise.
  • Write product documentation from product and technical specifications, discussions with engineers and product managers, and hands-on experimentation and simulation directly in the product.
  • Create customer resources and product education materials and media, including instructional text, step-by-step user guides, videos or GIFs, annotated screenshots, FAQ, and more!
  • Edit content and documentation for consistency, continuously updating material with current information to ensure a quality experience for our customers in the face of an ever-evolving digital product.
  • Publish regular Release Notes to internal and external stakeholders with information on product updates, releases, and fixes.
  • Design and maintain the product learning architecture (structure and sequence of course curriculum) and determine product learning objectives.
  • Develop learning activities and compelling course content in-line with learning objectives for the product e-Learning program.
  • Design exercises and assignments that enrich the product learning experience.
  • Plan, schedule, and track product content and documentation work required to meet product release dates and client deliverables.
  • Create e-Learning evaluation tools to measure program effectiveness and user engagement.
  • Create and maintain a library of product documentation, cataloging it for internal and/or external (customer-facing) use.
  • Publish and maintain templates for product documentation (inc. RFI/RFP responses), ensuring a consistent “look and feel”.

 Key Accountabilities

  • Descriptive, accurate, and up-to-date product documentation
  • Product user guide and help center
  • Release notes and supporting product education material to accompany new product releases
  • Well-organized and maintained product documentation library
  • Product documentation templates and styling guide

  Education and Experience

  • 2-3 years’ experience in airline revenue management
  • Excellent English language proficiency
  • Ability to write clearly and succinctly for multiple audiences, using either formal or casual tones
  • Thorough, detailed-oriented with an obsessive eye for consistency and accuracy
  • Desire and ability to innovate and improve upon current processes
  • Ability to analyze and synthesize complex content
  • Experience in writing documentation for audiences of different levels of product understanding and domain expertise
  • Experience creating infographics (process diagrams, graphs, etc.) to clearly communicate workflow processes and abstract topics
  • Solid project management and organizational skills
  • Understanding of varied learning styles
  • Experience in presenting product or technical information in a live setting, such as classroom training, presentations, video conference, etc. [bonus, not required]
  • Working experience in instructional design and knowledge of learning theories [bonus, not required]
  • Experience in prioritizing and understanding the lifecycle of documentation from pre-release through on-going maintenance [bonus, not required]

 Key Performance Drivers

  • Completion of user documentation stream including release notes, user documentation and the training platform of the Kambr product suite
  • On-time and quality delivery of documentation updates with the Kambr Software Delivery Life Cycle
  • Delivery metrics (i.e., customer satisfaction, utilization and stakeholder satisfaction)


Equal Employment Opportunity Statement

All of our employment practices including recruiting, compensation, training, promotion, and termination prohibit discrimination of any kind based on race, national origin, color, sex, religion, sexual orientation, age, gender identity, gender expression, veteran status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by all governing laws.
 
Kambr is a proud equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Kambr celebrates, supports, and thrives on diversity for the benefit of our employees, our products and services, our customers, and the community. From Kambr’s very beginning, inclusivity has been one of our core values. We embrace and promote authenticity. If you are good at what you do, come as you are!