Zone Manager - Fort McMurray
Zone Manager, Fort McMurray, AB
Kal Tire is Canada’s largest independent tire dealer and tire services provider and a global leader in mining tire services. With over 250 stores, four warehouses and 10 retread plants in Canada, and servicing more than 150 mine sites across five continents, Kal Tire is a truly global company. Kal Tire’s more than 6,500 team members intently focus on providing customers with trustworthy advice, great products, and fantastic service.
The Zone Manager is responsible for the management, growth, and success of multiple stores within a designated region. Under the guidance of the Operations Manager sets the standard for service, excellence, operation management, financial performance and leadership for all team members. Critical to this role, is the ability to lead by positive influence, foster a collaborative and customer-centric culture, and maintain operational efficiencies through the management of a model store.
Key Components of the Role Include
Leadership – Provide ongoing coaching and guidance to team members in the region. Oversee and coach Store Managers and Team Member performance development for continual career progression. Participate in regional leadership meetings, providing strategic input to achieve profitable growth and industry competitive advantage. Champion a safety culture and one that reflects the Kal Tire AIMS.
Sales and Service – Monitor sales performance and growth in the Zone. Support Store Managers in creating a culture of customer service by ensuring all team members have in-depth product knowledge and training. Ensure adherence to retail and commercial sales and service processes and practices. Evaluate and analyze customer feedback to ensure we are exceeding customer expectations. Build and maintain supplier and customer relationships on an ongoing basis.
Operations – Manage a “model store” which sets the standard of excellence in all key operating areas: Sales and Service, Operations, Financial Performance, Safety and Team Leadership. Oversee financial operations for all stores in the Zone including establishing budgets, monitoring financial performance and achieving financial targets. Monitor stock and inventory levels across all stores in the Zone. Ensure adherence to all safety standards and environmental practices and procedures.
Required Skills & Experience
- Proven success and experience in a retail operation, managing multiple locations.
- Demonstrated leadership abilities and passion to develop, motivate and grow future leaders.
- Experience with managing store operations, budgets and profitability.
- Leading and championing a culture of safety.
- A genuine desire to consistently deliver customer service excellence.
Education and Special Requirements
- Minimum high school diploma; Postgraduate diploma or degree, or equivalent experience is preferred.