WCB Claims Assistant

Human Resources Vernon, BC


WCB Claims Assistant

Role Description

Under the supervision of the WCB Claims & Disability Management Coordinator, the WCB Claims Assistant provides administrative support and assistance with processing, monitoring tracking and work-related disability claims. The WCB Claims Assistant also provides support and general guidance and information on claims related matters, escalating issues or barriers as appropriate.


Claims Processing

  • Monitors the Velocity incident reporting system to identify reportable injuries
  • Gathers all necessary documents and information for processing claims
  • Completes and submits WCB employer reports
  • Records claims into the claims management system
  • Submits earnings and other employment information to WCB as required.
Monitoring & Support
  • Responds to claims and return to work (RTW) enquiries
  • Provides general guidance and support on the company’s injury management program and processes
  • Assists in the resolution of claims/RTW issues
  • Assists in RTW planning, including the coordination of RTW plans
  • Maintains accurate and detailed records of all claim’s communications
  • Monitors and inputs claim updates and work status into the various recording and tracking systems.
Administrative Duties
  • Maintains claim files
  • Processes incoming claims correspondence and invoices
  • Tracks WCB insurance premiums and rates
  • Compiles claims statistics and prepares reports as directed
Key Performance Indicators
  • Claims processed accurately and within required timeframes
  • Claims documentation and records accurate and properly maintained
  • Timely and accurate response to information requests
  • Positive feedback from key internal stakeholders (managers, injured team members).
Work Experience
  • 2 years’ administration experience
Knowledge, Skills and Abilities
  • Proficient in MS Word and Excel
  • Knowledge of the workers’ compensation systems and policies
  • Strong interpersonal skills
  • High attention to detail
  • Ability to work independently with minimal supervision
Education and Certification
  • Grade 12 or GED.
Negotiable Requirements

WCB claims administration and return to work planning experience.

About Kal Tire
Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations. Our business philosophy centers on exceeding our customers’ expectations and relies on our entrepreneurial team members to provide exceptional customer service.