Supervisor, Finance Receivables

Finance Vernon, BC



The Supervisor, Finance Receivables (F/R) is responsible for overseeing the management of the account receivable portfolios for all credit extended customers with the overall purpose minimizing past due accounts receivable, and minimizing bad debt exposure. This will involve supervision of the Finance Receivables team in all activities related to outstanding AR balances, account resolution and reconciliation and dispute management, while ensuring adoption of and adherence to the established Collection Policy.

The Supervisor, F/R will be involved in applying the agreed terms of trade to customers in conjunction with Credit Management, Sales Management and Senior Management. The Supervisor, F/R, Credit Management, Sales Management will work together to ensure adherence to the Credit Policy, Sales Policy and the Collection Policy and collaborate to make sound judgments regarding customer sales and collection management decisions.

Outstanding Account / Collections Management
• Oversee all collection activities according to required policies and procedures
• Monitor Finance Receivables team to ensure regular follow up on outstanding invoices and analyse all assigned customer accounts
• Actively monitor all trade AR accounts to ensure company delinquency targets remain at acceptable levels
• Adhere to direction of assigned collection strategies and administer all collections according to required policies and procedures
• Manage all outstanding balances for client payments and confirm proper reconciliation of all invoices for accounts receivables
• Complete assigned customer contact activities through direct phone contact and email per assigned collection strategies; communicate and develop relationships with customers
• Ensure implementation of, adherence to, and maintenance of the Credit and Collection policy
• Handle escalated issues and support the team with decision making on complicated issues
• Properly leverage and use implemented accounts receivables tools and systems

Dispute Resolution Management
• Handle customer inquiries and resolve complaints with regard to collection matters
• Support the resolution of customer invoice dispute through the established dispute management process and system; facilitate escalation of disputes

Team Supervision and Leadership
• Provide direct supervision and leadership to the F/R team
• Assess staffing needs / requirements; lead the hiring and on-boarding process for all F/R positions
• Forecast the team’s resource requirements and resourcing availability, work with Team Lead to assign and allocate work so the team can meet competing priorities during high volume periods
• Promote an environment in which team members continuously improve skills and expertise through development and training. Recommend training requirements to keep team members at the highest level of skill necessary to meet company needs and objectives
• Provide leadership to the team by coaching and evaluating / managing performance of team members on a regular and ongoing basis
• Provide oversight and coaching to the F/R team based on established collection strategies and escalation procedures
• Establish and manage personal collection management objectives for the team in alignment with monthly cash target / goals and DSO objectives, with coordination and approval with the Manager, Credit
• Manage weekly and monthly collection targets and other performance programs for collection teams
• Monitor and ensure proper utilization of technology tools and applications by the F/R team
• Participate in all collection management training courses and activities and provide goals and objectives to the team for training and education

Continuous Improvement
• Manage personal objectives in alignment with monthly goals
• Collaborate with Sales / Management to achieve established corporate DSO objectives
• Maintain a focus on continuous improvement by seeking and identifying opportunities to maximize efficiencies and processes
• Work with stakeholders outside of F/R to achieve continuous improvement across the Customer to Cash process

• 5+ years Collection Management experience
• 2+ years previous supervisory experience

• Demonstrated strong leadership skills
• Proficient use of MS Office suite (Excel, Word)
• 3rd party collection management software experience an asset
• Understanding of Finance fundamentals
• Strong negotiation skills
• Ability to work in a fast-paced/multi-task environment
• Excellent interpersonal and communication skills
• Ability to form strong business relationships with customers

• High School Diploma, GED or equivalent
• Enrollment in, or willingness to obtain National Collector Certification (NCC) certification

• PeopleSoft, FIS and/or Get Paid experience

• Valid driver’s license
• May involve occasional travel, customer visits

We thank all applicants for their interest, however, only those under consideration will be contacted.