Sr. Business Analyst, E-Billing

Sales Vernon, BC


Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations. Our business philosophy centers on exceeding our customers’ expectations and relies on our entrepreneurial team members to provide exceptional customer service.

The Sr. Business Analyst, E-Billing is customer focused and passionate about bringing together people, processes, and technology to realize the business value of electronic billing and maintenance data exchange for Kal Tire’s B2B customers.  The role will collaborate with customers, technology partners, and internal stakeholders to design the programs that make up the customer offering and, build business processes to onboard and support the customer offering, start to end.


Customer Collaboration and Supplier Portals

  • Identify and develop solutions around program options for electronic billing with support from Commercial Marketing
  • Gather requirements from customers on their payable and vehicle maintenance data requirements and how to best use the electronic exchange of data to create efficiencies
  • Identify and clearly communicate the business value created for customers through automatic data exchange
  • Identify solutions to customers on the best way to onboard Kal Tire as a service supplier on their supplier portals, such as SAP Ariba
  • Analyze and make recommendations to map service and product codes between Kal Tire and customers to optimize billing scenarios for Kal Tire and the customer
  • Collaborate with customer procurement and accounts payable groups to facilitate their requests for electronic integration

 Business Process Design and Improvement

  • Identify and develop business processes to onboard customers to an electronic billing platform
  • Prioritize customers, working with the Corporate Sales, Purchase Admin and IS to build out an onboarding roadmap
  • Manage the day-to-day functions such as data reconciliation, exceptions and rejected data
  • Identify and develop business processes to support the electronic billing offering
  • Implement controls to report on the efficiency of processes and the value generated
  • Focus on continuous improvement by analyzing the Sales / customer billing processes and activities, seeking, and identifying opportunities to maximize efficiencies and processes

Program Support

  • Schedule and participate in governance meetings with service provider and customers
  • Interpret the needs of business stakeholders to support with the transition from current state to future state
  • Intermediary between the service provider, Kal Tire and customers to communicate important information, related to lifecycle upgrades, outages, or program changes
  • Provide support for customer issues and concerns with e-billing and supplier portal interfaces

 Analytics, Reporting and Presentation

  • Identify and develop processes to ensure that data is captured to be able to report on the KPIs for the new business function
  • Analyze the efficiency of the business function
  • Present findings to internal stakeholders and make recommendations for improvement


  • Minimum 5 years’ experience as a business analyst, preferably in Order to Cash or Procurement projects
  • Vendor relationship management
  • Project experience in the electronic exchange of data between independent business entities


  • High level of technology acumen and the ability to translate technology concepts to stakeholders
  • Working with Customers in a B2B environment and relationship building skills with vendors
  • Collaborative team player
  • Strong analytical and problem-solving skills
  • Proven communication skills
  • Goal-oriented and takes ownership over assigned tasks.
  • Ability to work independently.
  • Ability to facilitate between technology and multiple stakeholders at different levels within the organization.


  • Degree in a Business or Information Technology, or equivalent combination of education and experience


  • Experience in B2B sales
  • AR to cash systems experience
  • Prior experience with electronic billing
  • Transfer protocols, automation
  • Knowledge of supplier portals such as Ariba, Taulia, SAP, Tungsten and e-bill platforms
  • Previous Kal Tire experience considered an asset