Enterprise Solutions, Systems Analyst
Description
Enterprise Solutions, Systems Analyst
Vernon, BC - On Site/Hybrid
Role Description
The Systems Analyst ensures that Kal Tire’s mission-critical Enterprise Solutions are aligned with Kal Tire’s business needs and are operating effectively and supported appropriately. This position requires an understanding of Kal Tire business processes and ERP application suites (Cloud and On Premise) and works closely with functional leads, infrastructure teams and internal/external vendors to solve system problems.
Core Responsibilities
Support
- Participate in projects as required.
- Manage support activities that are provided internally and externally.
- Participate in Tier 2 support tasks.
- Troubleshoot ES system support issues.
- Support roadmaps for operational applications.
- Manage the escalation process (or lifecycle) for incidents and service requests.
Implementation and Maintenance
- Deployment of ES systems to all environments.
- Ensure standards are maintained by the development team (internal or external).
- Ensure documentation standards are maintained by the team (internal or external).
- Ensure systems are managed and monitored appropriately.
- Enhance, train and document formal processes required for the EOS team.
Representation
- Represent business units for solution delivery projects.
- Liaison between IS, business users and the external vendor.
Additional Responsibilities
- Identify knowledge and expertise requirements for functional leads and support teams.
- Provide framework and processes for management of all EOS systems.
Work Experience
- Minimum 3 years’ systems/applications experience in a medium to large enterprise environment.
- Experience with use of Azure Logic Apps, Service Connections, Function Apps, DataLake, Synapse to integrate data between disparate source and target systems.
- Experience with Microsoft Power Platform: PowerApps; PowerAutomate; PowerPages.
- Experience with the following development languages: C#, Python, PowerShell.
- Experience with Cloud based applications and their support and implementation.
- Experience with Enterprise Integration Frameworks
Knowledge, Skills and Abilities
- Strong problem solving and analytical skills.
- Understand the concepts and applications of Microsoft technologies related to Dynamics 365 including the Power Platform and Microsoft Azure.
Education
- Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training and experience.
Special Requirements
- Occasional travel may be required.
- Ability to participate in on-call after hours support rotation.
- Evening and occasional weekend work will be required.
What We Offer
- The target salary range for this position is $71,518 to $83,160 per year based on experience.
- Comprehensive medical and dental benefits
- Employee Assistance Program
- A group RRSP/DPSP matching program
- Discount on tires and mechanical services
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement
Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.