Description

Are you seeking a customer service role where you’ll be part of a collaborative team that is dedicated to problem solving, safety and helping grow customer relationships?  

Kal Tire is seeking a Commercial Dispatcher- Sales and Service  to join our Sudbury Team.  

About the Role:  

• Take incoming calls and email from customers who require service work
• Learn Kal Tire’s POS and other software systems
• Responsible for creating a welcoming environment to our customers
• Providing service quotes, processing sales transactions, and being a product and service expert 
• Provide information about work orders and relay customer notes to drivers
• Work in a collaborative Team environment
• Schedule truck maintenance & other duties  

We Offer:  

• Competitive wages based on experience.
• Comprehensive benefits package, including dental, vision, medical, massage therapy, and Employee Assistance Program
• Profit sharing program and RRSP matching
• Paid vacation
• Paid training program
• Employee Perks and discounts on tires, services and more
• Opportunity to work with a well-established Canadian company with 70 year of business excellence and ongoing growth
• Clear advancement opportunities at every level

What you bring:  

• You enjoy creating and building long term customer relationships
• You are a self-starter committed to maintaining a positive, collaborative, and supportive workplace
• You have 2 years' experience in a customer service, counter or inside sale role
• You have demonstrated understanding of automotive/ related industry 
• You are organized and can multitask with ease
• You are computer savvy and able to learn and manage multiple systems at once
• Prior call centre or dispatch experience is an asset

Hiring Process  

Upon shortlist, you will be contacted by a member of our team and invited to an onsite interview with a possible walkthrough of the store including the service area so please dress accordingly. Additionally, as part of our standard hiring process, prospective Team Members at the Job Offer stage will be requested to undergo a Canadian Criminal Record Check.  

Our Inclusive Culture  

At Kal Tire, we're dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills. We encourage applications from candidates of all backgrounds, identities, and experiences.  

Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.