Description

• Excellentes compétences en communication et volonté d'apprendre pour améliorer les interactions avec les clients.
• Passion pour l'industrie automobile afin de développer des relations solides et promouvoir la connaissance des produits.
• Résolution efficace des préoccupations des clients pour assurer leur satisfaction.
• Volonté d'être formé de manière croisée pour une plus grande polyvalence et une meilleure contribution à l'équipe.

• Notre objectif est de soutenir la carrière de chaque membre de l'équipe grâce à un leadership de qualité, à la formation et à des possibilités d'avancement.
• Nous offrons un horaire de travail structuré et sommes fiers de notre environnement de travail sécuritaire et solidaire.
• Ce poste est rémunéré entre 22,00 $ et 27,00 $ de l'heure. Nous offrons une voie claire d'avancement de carrière avec des augmentations de salaire en cours de route.
• Avantages sociaux complets : Accès aux avantages médicaux, dentaires et visuels, ainsi qu'à un programme d'aide aux employés.
• Sécurité financière : Participation à un régime de retraite à cotisations déterminées et à un programme de contrepartie du REER collectif.
• Programme de rabais pour les membres de l'équipe offrant des rabais sur les pneus, les services et plus encore.

• Fournir un service à la clientèle exceptionnel avec un désir sincère de fournir des expériences client excellentes.
• Accueillir et diriger les clients avec une attitude professionnelle et enthousiaste pour obtenir des résultats positifs.
• Répondre aux appels entrants tout en traitant les demandes, les préoccupations ou les questions des clients.
• Capacité éprouvée dans un environnement de vente interne et/ou de vente au comptoir; peut fournir des connaissances et des informations sur les produits aux clients de manière confiante et amicale.
• Capacité à fournir des détails sur les conditions de prix et à préparer et présenter des devis aux clients.
• Compétences efficaces et orientées vers les détails en matière de saisie de données; doit être capable de saisir des rendez-vous et des commandes dans les systèmes POS/internes.

• Vous êtes intéressé(e) par l'industrie automobile et aimez travailler dans un environnement d'équipe dynamique et rapide.
• Vous possédez d'exceptionnelles compétences en service à la clientèle.
• Vous avez 2 ans d'expérience dans des rôles de service à la clientèle, de comptoir ou de vente interne (préférable). Vous avez une compréhension démontrée de l'industrie automobile/connexe et une aptitude à acquérir des connaissances sur les produits.
• Connaissance des principes du comportement du consommateur.
• Compétences efficaces en résolution de problèmes, en planification et en organisation.
• Vous aimez être actif tout au long de la journée et n'avez aucun problème à soulever des pneus de 30 à 50 lb au besoin.
• Vous êtes toujours conscient de la sécurité, portez votre EPI obligatoire et suivez les protocoles de travail sécuritaires comme indiqué.

-----------------------------------------------------------English Follow--------------------------------------

We are looking for a Front-Counter Sales Representative who will strive to create a welcoming environment for our customers and respond to inquiries. Do you have experience providing service quotes, processing sales transactions, and being a product and service expert, among other responsibilities?

Hours of Operation

Monday - Friday: 8 am - 5 pm
Saturday: 8 am - 12 noon (During certain periods of the year)

Key Highlights of this role

• Strong communication skills and a willingness to learn to enhance customer interactions.
• Passion for the automotive industry to build rapport and promote product knowledge.
• Effective resolution of customer concerns to ensure satisfaction.
• Willingness to be cross-trained for increased versatility and team contribution.

Why Kal Tire?

• Our aim is that the career of every team member is supported by quality leadership, training, and opportunities for advancement.
• We offer a structured work schedule and pride ourselves on our supportive and safe work environment. This position pays $22.00 - 27.00/Hr. We offer a clear path for career advancement with wage increases along the way.
• Comprehensive Benefits: Access medical, dental, and vision benefits, along with an Employee Assistance Program.
• Financial Security: Participate in a defined contribution pension plan and group RRSP matching program.
• A team member discount program that offers discounts on tires, services and more.

Day to Day responsibility

• Provide outstanding customer service skills with a genuine desire to deliver excellent customer service experiences.
• Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes.
• Answer incoming calls while handling customers' inquiries, concerns, or questions.
• Proven ability in an inside sales and/or counter sales environment; can provide product knowledge and information to customers in a confident and friendly manner.
• Ability to provide detailed pricing terms and prepare and present customer quotes.
• Efficient and detail-orientated data entry skills are required to enter appointments and orders into POS/internal systems.

Qualifications and Success

• You are interested in the automotive industry and like working within a high-energy, fast-paced team environment.
• You have exceptional customer service skills.
• You have 2 years of experience in customer service, counter, or inside sales roles (preferred). You have a demonstrated understanding of the automotive/ related industry and an aptitude for learning product knowledge.
• Familiarity with consumer behavior principles.
• Effective problem-solving, planning, and organizing skills.
• You like being active throughout your day and have no problem lifting 30-50 lb. tires around as needed.
• You are always safety conscious, wear your required PPE and follow safe work protocols as instructed.

Our Inclusive Culture

At Kal Tire, we are dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed. We believe in the strength of diverse perspectives and skills, and we encourage applications from candidates of all backgrounds, identities, and experiences.

Hiring Process

Upon shortlisting, a member of our recruiting team will contact you and invite you to a telephone interview. Successful candidates will then have the opportunity to meet and interview with members of our leadership team over MS Teams and/or in person. Additionally, as part of our standard hiring process, prospective Team Members at the Job Offer stage will be requested to undergo a Canadian Criminal Record Check; candidates must be legally eligible to work for any Canadian employers to be considered for this position at this time.

Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.