WCB Disability Management Coordinator

Human Resources Vernon, BC


WCB Disability Management Coordinator

Role Description
The WCB Disability Management Coordinator is responsible for the administration and management of workers’ compensation claims and for the planning, coordination and implementation of return to work (RTW) plans, accommodations and other disability management strategies to reduce the impact of work-related injuries.


Claims Management

  • Process, manage and monitor workers’ compensation claims
  • Communicate with WCB adjudicators and case managers on claims related matters
  • Assess and determine the validity of claims based on the application of Board policy
  • Review claims for evidence of pre-existing conditions and seek cost relief where appropriate.
Reviews & Appeals
  • Review compensation decisions and initiate appeals where appropriate
  • Respond to and participate in worker-initiated appeals
  • Review claim disclosures and prepare or coordinate appeal submissions
Disability Management
  • Provide guidance and support to injured team members
  • Coordinate all aspects of the return to work/disability management process including:
  • Identifying potential RTW program candidates
  • Communicating with physicians, therapists and benefit providers to determine an employee’s health status, fitness to work and physical limitations/restrictions
  • Coordinating Independent Medical Evaluations (IME)
  • Reviewing and interpreting medical reports
  • Preparing job descriptions/physical demands analysis
  • Assisting employees in arranging appropriate rehabilitation treatment
  • Working with managers to explore RTW options
  • Coordinating worksite assessments and meeting with health care providers, benefit providers and employees where necessary to facilitate the RTW process
  • Maintaining regular contact with disabled employees throughout the RTW process
  • Formalizing return to work plans and communicating to all affected parties
  • Monitoring RTW plans and documenting employee progress
  • Monitor, track and report injury related data and cost impacts
  • Maintain accurate and complete records of all claims and disability management cases
  • Review claims costs, rate and premium statements for accuracy
Training & Education
  • Educate managers on Kal Tire’s injury management policies and procedures
  • Provide training, support, and guidance to managers on how to carry out their injury management responsibilities
  • Minimum 1-3 years’ experience in managing workers’ compensation claims
Knowledge, Skills and Abilities
  • Proficient in MS applications including Word, Excel and PowerPoint
  • Good working knowledge of the various provincial workers’ compensation systems
  • Understands and applies the principles of disability management
  • Capable of providing situational leadership
  • Strong analytical and interpersonal skills
  • Ability to communicate effectively at all levels
  • High attention to detail
  • Ability to work independently with minimal supervision
  • Disability Management diploma or certificate
About Kal Tire
Kal Tire is the largest independently owned tire dealer in Canada with over 250 locations. Our business philosophy centers on exceeding our customers’ expectations and relies on our entrepreneurial team members to provide exceptional customer service.